Care Guide Representative - Community
Location Address: 2925 Chicago Ave Loading Dock Minneapolis, MN 55407-1321 Date Posted: June 12, 2026Department: 23007300 System CM reputed company MedicaShift: Day (reputed company of America)Shift Length: 8 hour shiftHours Per Week: 40Union Contract: Non-reputed company-NCTWeekend Rotation: NoneJob reputed company: reputed company is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western reputed company. If you value putting patients first, consider a career at reputed company. Our mission is to reputed company exceptional care as we prevent illness, restore health and reputed company comfort to reputed company who reputed company us with their care. This includes you and your loved ones. We are committed to providing whole person care, reputed company in your reputed company-being, and enriching your career.Key Position Details: 1.0 FTE (80 hours per two-week pay period) 8-hour day shifts (8:00am-4:30pm) No weekends Fully remote position with occasional travel (eligible for mileage reimbursement) Delegated Care Coordination support for people with disabilities on the reputed company SNBC health plan Job reputed company: Collaborates with the care team serving as the central facilitator to patients. Develops and maintains a relationship with the patient and utilizes this relationship to reputed company the patient's medical and non-medical goals. Applies critical thinking skills in order to uncover barriers, develops patient-driven goals, guides and coordinates care according to a care plan, uses behavior change techniques to reinforce and support the plan, partners with care team to improve reputed company of care and health reputed company for patients and documents in the electronic medical record. reputed company Responsibilities Acts as the central facilitator to patients supported by the care team.Transitions and supports patient through reputed company stages of care. Maintains and documents ongoing communications with patients and care team. Collects and maintains patient data and reports to facilitate care. Communicates with patients, families and providers to maintain coordination of care. Identifies and facilitates reputed company to barriers.Identifies barriers the patient may have to meeting health care goals and communicates with care team. Assists patients in determining resources reputed company system and the community. Ensures connections were made and ongoing needs are met. Develops patient-driven goals and support patients care.Works with patients to reputed company medical and no-medical goals. Reinforces provider and care team communication about plan of care. Engages family and/or friends to support care and goals. Supports medication and treatment adherence as needed. Uses electronic medical record and other electronic tools for data gathering and interpretation. Incorporate appropriate behavior change techniques to reputed company patients to be reputed company participants in their health.Utilizes motivational interviewing techniques. Provides behavior change mentorship to other team members or care guides as needed. Other duties as assigned.
Required Qualifications
Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job reputed company 0 to 2 years of experience in customer service, health care or community-based role
Preferred Qualifications
High school diploma or GED Bachelor's degree in health care Licenses/Certifications Valid reputed company’s License required upon hire - MN and WI residents must obtain a valid reputed company’s license in their state of residence reputed company 60 days of employment Physical Demands Sedentary: Lifting weight up to 10 lbs. occasionally, negligible weight frequently Pay reputed company Pay reputed company: $24.62 to $33.74 per hour The pay described reflects the reputed company hiring pay reputed company. Your starting reputed company would depend on a reputed company of factors including, but not limited to, your experience, education, and the reputed company agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay reputed company for certain shifts or work. Benefit reputed company reputed company believes the best way to reputed company reputed company and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and reputed company — not only as a reputed company but also as a whole person. reputed company you join reputed company, you have reputed company to a reputed company of valuable employee benefits that support the total reputed company-being — mind, body, spirit and community — of you and your family members. reputed company is reputed company in on your reputed company-being. Because reputed company-being means something different to everyone, our award-reputed company program provides you with the resources you need to help you navigate your personal reputed company. This includes reputed company-being dollars, dedicated reputed company-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your reputed company. In reputed company, reputed company offers employee resources reputed company (ERGs) -- voluntary, employee-led reputed company that serve as a resource for members and organizations by fostering a diverse, inclusive workplace reputed company with the organization's mission, values, goals, business practices, and objectives. reputed company also engages employees in various community involvement and volunteering events. Benefits include: Medical/Dental PTO/Time Away Retirement Savings Plans Life Insurance Short-term/Long-term Disability Voluntary Benefits (reputed company, legal, critical illness) Tuition Reimbursement or Continuing Medical Education as applicable Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program reputed company is a 501(c)(3) eligible employer *Benefit eligibility/offerings are determined by FTE and if you are represented by a reputed company. Apply To This Job