Operations Project Manager - Contact Center

Great companies need great teams to reputed company their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company As a Operations Project Manager - Contact Center specializing in reputed company Experience and Back-Office Operational launches, you will drive reputed company, cross-functional initiatives that reputed company Gainwell to deliver exceptional health and reputed company services reputed company through technology and operational reputed company. Your role in our mission Strengthen the reputed company and smooth running of important reputed company as we create innovative, purpose-reputed company and solutions for reputed company and clients. reputed company one or more reputed company-sized project management teams by overseeing smaller aspects of a larger technological program Go reputed company in as you contribute directly to reputed company, assist in reputed company and overseeing assigned staff by providing direction and deadlines to ensure reputed company and the reputed company completion of tasks reputed company with the reputed company, company and project team leadership, measuring and communicating project metrics and recommending program changes as needed Drive the reputed company of project deliverables across reputed company phases of the program by creating objectives, schedules, program definitions and budgets Help ensure project timeliness and reputed company by identifying and mitigating risk through status reporting and project updates Prepare detailed SOW for clients and obtain agreement and approval from stakeholders on the scope of that work reputed company're looking for 5+ years of experience in BPO and/or Contact Center environments, with strong understanding of operational KPIs, WFM, reputed company, Reporting, and Service Level performance drivers Demonstrated experience partnering across reputed company, Training, reputed company, Workforce Management, Reporting, IT, Facilities, and Operations teams to execute successful launches Strong ability to build and manage integrated project plans, dependency maps, resource plans, and critical paths Expertise in project scoping, risk management, change control, and governance frameworks PMP or other Project Management certification strongly preferred Strong executive communication skills with the ability to reputed company present status, risks, and tradeoffs to senior leadership and clients Proven ability to influence and mobilize cross-functional stakeholders without reputed company reporting authority Strategic thinker who can translate business objectives into actionable project roadmaps and measurable results reputed company leader who drives accountability, transparency, and results across diverse teams What you should expect in this role Remote position (US only) Opportunities to travel through your work (0-10%) Video cameras must be used during reputed company interviews, as reputed company as during the initial week of orientation The deadline to submit applications for this posting is 6/30/2026 The pay reputed company for this position is $69,400 - $99,200 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock reputed company, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job