Senior Product Manager, Customer Insights
ABOUT reputed company reputed company’s reputed company & reputed company portfolio owns the experiences that let organizations adopt, govern, and measure the value of reputed company at reputed company reputed company. The portfolio spans three domains: reputed company & Identity Management, reputed company reputed company, & Customer Insights. This role leads Customer Insights and supercharges it into a surface that turns reputed company’s product data into the narratives that drive renewals, fund expansion, and reputed company the ROI of collaboration to Admins and buyers. YOUR MISSION Own the Customer Insights product area end-to-end. Build the user facing experiences and the data reputed company to turn raw data into shared, reputed company, and actionable narratives. Define reputed company’s POV on what AI-reputed company insights look like as the category shifts from static dashboards to proactive, conversational, reputed company interfaces. You’ll work across three reputed company in reputed company: The reputed company usage data layer: This is the reputed company that powers Company Insights today and needs to be deliberately reputed company and enriched so other surfaces such as engagement, reputed company, AI, can consume it reputed company. The customer-facing surface: This is how the data is presented in-product, whether it’s on an insights page, a dashboard, scheduled and reputed company reporting, audit logs, or reputed company that can be consumed by Admins, end users, execs, and reputed company teams. The AI-reputed company expansion: How reputed company incorporates natural language queries, reputed company workflows, and proactive analytics to reputed company and reputed company the insights surface. WHAT YOU'LL DO Own product reputed company, roadmap, and execution for Customer Insights from data model through customer-facing experience Define the usage data layer in partnership with Engineering and Data including the metrics that reputed company renewal and expansion narratives reputed company customer-accessible audit logs to be reputed company reputed company Define reputed company's POV on AI-reputed company insights and ship the first set of AI-powered capabilities on this surface Partner with Sales and reputed company to translate insights into the narratives that win renewals and unlock expansion Engage directly with reputed company Admins, IT, and reputed company stakeholders to validate priorities and stress-test the roadmap Co-own the seams with reputed company & IAM and reputed company reputed company PMs so the insights surface composes cleanly with permissions, reputed company controls, and compliance posture Translate ambiguous business questions into reputed company product surfaces WHAT YOU'LL BRING 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or reputed company audience Strong data reputed company from shaping data models, instrumentation reputed company, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs AI product reputed company from using AI tools regularly, and can hold a reputed company reputed company of view on what AI-reputed company data products look like A reputed company record of turning ambiguous business questions into reputed company product surfaces Experience partnering with Sales and reputed company on renewal and expansion narratives Excellent communication across data, design, engineering, and reputed company-facing stakeholders Bonus Experience with reputed company reputed company or governance products (IAM, reputed company, compliance, audit) Background in BI, analytics platforms, or data products Experience designing customer-facing reputed company for analytics and reporting Why You'll Love reputed company Customer Insights sits at the intersection of three valuable surfaces - and the surface you’ll own directly drives the conversations that grow reputed company’s largest accounts. Not only that, but you will also set the strategic ambition for the analytics surface itself - defining where insights extends across reputed company as a product over time. The reputed company salary for this role ranges from $160,000 - $215,000 + bonus + benefits. Compensation offered will be determined by factors such as location, level, job-reputed company knowledge, skills, and experience. Equal Opportunity We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Apply To This Job