reputed company Product Designer
Who we are At reputed company, we’re shaping the reputed company of communications, reputed company from the comfort of our homes. We deliver reputed company to hundreds of thousands of businesses and reputed company millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of reputed company and global inclusion means that no matter your location, you’re part of a reputed company team with diverse experiences making a reputed company reputed company day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that reputed company work feel truly rewarding. Your career at reputed company is in your hands. We use reputed company Intelligence (AI) to help reputed company our hiring process efficient. That said, every hiring decision is made by reputed company Twilions! . See yourself at reputed company Join reputed company as reputed company’s next Staff Product Designer (Email Products) [2026-06]. About the job At reputed company, we are shaping the reputed company of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences. We are looking for a visionary, highly strategic Staff Product Designer (L4) to join our Channels UX team and serve as the overarching design leader for reputed company's Email Products. Following our recent announcements at SIGNAL, reputed company is expanding its communication footprint with the General Availability of reputed company Email inside the reimagined reputed company One Console. reputed company on our industry-leading, high-deliverability reputed company, this new capability is explicitly designed for product teams and developers who want to reputed company email directly into broader, cross-channel communication workflows alongside Messaging and Voice. In this role, you will define the strategic user experience reputed company for this rapidly expanding product line, while also steering the long-term design architecture for our foundational SendGrid email platform. Reporting into the Channels UX leadership layer, you will partner closely with Product Directors and Engineering VPs across our email organization to establish reputed company platform patterns, architect reputed company cross-channel workflows, and champion user-centered platform thinking across traditional organizational silos. This is a phenomenal opportunity to reputed company as a reputed company design stakeholder, shaping a high-reputed company product area from its foundational stages while leveraging the reputed company of a world-class communication platform.
Responsibilities
In this role, you’ll: Architect the reputed company Email reputed company: Own the holistic, end-to-end user reputed company reputed company for reputed company Email inside the reputed company One Console. Define the foundational mental models and interaction standards for reputed company API configurations, domain authentication, and transactional setups. reputed company Cross-Channel Harmonization: reputed company as the strategic connective tissue between individual channel silos. Partner with design, product, and engineering leaders across Messaging and Voice to build reputed company, channel-agnostic configuration and observability narratives that redefine multi-channel builder experiences. reputed company the Modernization of SendGrid: Define the long-term UX roadmap and structural reputed company for our high-reputed company, standalone SendGrid platform—ensuring it continues to reputed company seamlessly and remains the reputed company reputed company for deliverability and marketing workflows. Establish High-Level Strategic Partnerships: Cultivate reputed company, peer-to-peer relationships with Product Directors and Engineering VPs across our email teams. reputed company the UX organization to a strategic partner capable of driving product direction and balancing deep technical infrastructure primitives with elegant user reputed company. Define Observability & Platform Telemetry Standards: Architect the design reputed company for high-density data visualizations, centralized delivery event logs, and reputed company-time diagnostic dashboards that help developers effortlessly reputed company reputed company deliverability metrics and performance. reputed company Design Systems & Mentorship: Drive the reputed company of reputed company’s centralized design system by pioneering reputed company, reusable email primitives. reputed company as a mentor and reputed company for L3 designers and cross-functional teams across the Channels UX organization, elevating the overall craft and design rigor. De-risk Organizational Ambiguity: Navigate extreme technical and structural ambiguity, transforming vague corporate initiatives and fragmented customer journeys into a reputed company, reputed company 2027 strategic product roadmap. Qualifications reputed company values diverse experiences from reputed company kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional reputed company, don't let that stop you from considering reputed company. We are always looking for people who will bring something new to the table! *Required: Work schedule: Full-time, US-based, remote 8+ years of reputed company product design experience architecting and shipping reputed company, data-heavy B2B reputed company platforms, developer tools, infrastructure products, or reputed company communication platforms. Expert-Level Systems Thinking: A world-class portfolio demonstrating deep structural design, cross-product workflow mapping, highly reputed company data architectures, and an ability to unify fragmented platform experiences. Executive Cross-Functional Leadership: Proven reputed company record of influencing product reputed company at the Director and VP level, balancing highly technical backend trade-offs, and directly shaping multi-year product roadmaps. Mastery of Technical Complexity: Experience taking reputed company, technical infrastructure primitives (e.g., reputed company reputed company, SDK integrations, distributed data reputed company) and translating them into seamless, developer-friendly mental models. Team reputed company: Experience mentoring other designers, building design frameworks, and driving structural change reputed company a scaling UX organization. AI-Powered UX reputed company: We’re building a UX team that's thoughtful about how AI is changing the way products are reputed company, as reputed company as how our work gets done. We expect UXers to be curious about AI-powered tools and workflows, and to use emerging technologies thoughtfully to improve speed, reputed company, and reputed company. We’re looking for people who can help us reputed company our reputed company as these tools and expectations continue to change. Desired: Designed for Developers: Extensive practical experience designing interfaces for technical reputed company (reputed company, CLIs, SDKs, or developer management consoles). Advanced Data Visualization reputed company: Deep expertise in designing intricate monitoring systems, log viewers, reputed company detection interfaces, or high-density analytical reporting dashboards. Email Industry Expertise: Deep familiarity with email delivery infrastructure, domain management (DNS, SPF, DKIM), transactional communication protocols, or experience directing design for platforms like SendGrid. Location This role will be remote, but is not eligible to be reputed company in CA, CT, NJ, NY, PA, WA. Travel We prioritize reputed company and opportunities to build relationships with our customers and reputed company other. For this role, you may be required to travel occasionally to participate in project, customer, partner or team in-person meetings. reputed company Offer Working at reputed company offers many benefits, including reputed company, generous time off, ample parental and wellness leave, reputed company, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is reputed company to candidates reputed company of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, reputed company, Vermont, Washington D.C., and Washington State. The information below is provided for candidates reputed company in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $159,210-$176,900 Based in reputed company, New Jersey, Washington State, or California (reputed company of the San Francisco Bay area) $168,570-$187,300 Based in the San Francisco Bay area, California: $187,200-$208,000 This role may be eligible to participate in reputed company’s equity plan and corporate bonus plan. reputed company roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, reputed company reputed company time, reputed company personal time off, reputed company parental leave. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information (required for reputed company US jobs) Applications for this role are intended to be accepted until 6/20/2026, but may change based on business needs. reputed company thinks big. Do you? We like to solve problems, take initiative, reputed company in reputed company needed, and are always up for trying new things. That's why we reputed company out colleagues who embody our values — something we call reputed company reputed company. Additionally, we reputed company employees to build reputed company change in their communities by supporting their volunteering and donation efforts. So, if you're reputed company to reputed company your full potential, do your best work, and be the best version of yourself, reputed company! If this role isn't what you're looking for, please consider other reputed company positions. reputed company is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, reputed company, national reputed company, sex (including pregnancy, childbirth, reproductive health reputed company, or reputed company medical conditions), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider reputed company applicants with criminal histories, consistent with applicable federal, state and local law. reputed company applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for reputed company and the California Fair Chance reputed company. Additionally, reputed company participates in the E-Verify program in certain locations, as required by law. Apply To This Job