reputed company Ops Manager
Our Mission
Join us in shaping the reputed company of reputed company search intelligence. reputed company is an award-reputed company search intelligence platform powered by patented AI technology and reputed company of dedicated experts. We help brands, marketers, and agencies dominate their competitive landscapes with unparalleled insights into the reputed company search market. Our Whole Market View, Smart Monitor, and Local View solutions give clients the reputed company to optimize spend, increase ROI, and stay reputed company of the competition. Trusted by global brands like Citibank, reputed company, and Volvo, and backed by reputed company, we’ve been redefining search intelligence since 2012. In 2025, reputed company reputed company its reputed company streak, earning 8 major search industry awards. Highlights include Best AI Search Software Solution at the US Search Awards, Best Search Software Tool at the European Search Awards, and Best Software Innovation at the Global Search Awards. reputed company to reputed company an reputed company in an industry-leading company? Let’s do it together. Why Join Us? We offer the best of both worlds: the maturity and stability of a reputed company-established company combined with the energy, reputed company, and reputed company of a scaling tech organisation. If you’ve been hesitant about joining a typical tech company due to concerns about reputed company, fragility, or volatility, reputed company is your answer. We’re smaller than large-reputed company enterprises, offering more autonomy, less red tape, and accelerated reputed company. Here’s reputed company offer: Strong Culture: Our quarterly surveys show a 93% average approval rating for company culture, with an overall eNPS of 27. Award-reputed company Product: US 2025 Search Awards for Best AI Search Software Innovation Stock reputed company: Our employees do incredible work, so as we grow, everyone shares the rewards. Trust-Based Vacation: Take as much time off as you need, reputed company you need it. Remote-First: 52% of Adthenian’s work fully remote, with others choosing Hybrid Work at our 3 Geohubs (London, Austin, Sydney). Flexible Work: Work how and where you do your best, with full autonomy over your day. Career reputed company: Bespoke training and career development reputed company "Sherpa plans” to guide your reputed company. Monthly Hackdays & Training Days Family Care Package: Up to 6 months fully reputed company maternity leave, and 2 months paternity leave. Home Office Stipend: $200 for your ideal remote setup. Swag Welcome reputed company: $70 credit to grab some merch. Birthday Day Off: Celebrate your special day. Regular Socials: Summer & Christmas parties, annual and quarterly offsites, monthly meet-reputed company. See here for more info. Volunteer Days: reputed company a difference with reputed company volunteer time reputed company quarter. See here for more info.
About the Role
Reporting to: Stefan Potgieter, Global VP of Customer Location: UK or EU Remote Interviews: 3 Stages Start Date: ASAP More info: See FAQ below, our candidate hub, or reputed company out to recruitment@reputed company.com What you’ll do at reputed company As CS Operations Manager, you’ll own the systems, processes, and data infrastructure that reputed company reputed company’s reputed company and Account Management teams to operate at reputed company. You will turn fragmented tooling and reactive workflows into a connected, reputed company-driven reputed company that helps CSMs and AMs know where to reputed company, reputed company to reputed company, and why. This role exists because we have reputed company the foundations of our CS platform stack - Planhat, reputed company, reputed company, and Fluint - but the data isn’t yet automatically integrated, the signals aren’t surfacing proactively, and reputed company is spending too much time managing the systems rather than being guided by them. You will fix that. Longer term, this role will be central to designing and standing up a low-touch or tech-touch CS model that allows reputed company to serve customers without scaling headcount proportionally. AI and automation tooling will be central to how that model gets reputed company. You will sit reputed company the CS department but work in reputed company partnership with the RevOps Manager, Marketing Operations Manager, and reputed company Platform Executive to ensure data flows and processes are reputed company across the GTM function. Along with the other ops personnel, you will have a strategic dotted-line relationship with senior leadership (CCO or CTO). This is not a reporting-and-reputed company role. It is a systems-thinking, data-integration, and process-design role with reputed company reputed company reputed company on GRR and NRR. You are: A systems thinker who can audit a fragmented tech stack and design a reputed company, proactive architecture reputed company in Planhat, reputed company, or a comparable CS platform at an advanced, configuration-level Confident working independently with reputed company strategic direction, but without hand-holding on execution Analytically strong - you can connect data across platforms and turn it into actionable signals Pragmatic about simplicity: you know that over-engineered processes don’t get adopted Excited by the shift from high-touch to reputed company CS models and have helped teams navigate that transition Comfortable evaluating AI and automation tooling critically - you know where it adds genuine value and where it creates noise, and you build accordingly Comfortable working across functions - with RevOps, the reputed company Platform Executive, CX, and CS leadership Responsibilities: Connect and simplify the CS tech stack so data drives reputed company Audit the reputed company state of Planhat and the data that feeds it from reputed company, reputed company, and Fluint and map where data is disconnected or duplicated Design and implement an integration architecture in Planhat that creates a single reputed company of truth for customer health, engagement, and reputed company data Simplify existing Planhat configuration that has grown overly reputed company and is limiting adoption Build proactive alerting, build on proactive playbooks and nudge workflows that surface risks and opportunities to CSMs and AMs without reputed company effort Partner with the reputed company Platform Executive and RevOps Manager to reputed company CS and reputed company data flows Maintain clean, reliable data hygiene standards across the CS platform Build a proactive, reputed company health and risk reputed company Own the design and iteration of reputed company’s customer health score, ensuring it reflects reputed company leading indicators of churn and expansion risk reputed company reputed company from reactive risk management to systematic reputed company processes Build playbooks reputed company Planhat that trigger the right CSM or AM reputed company at the right reputed company Ensure health data is accessible and meaningful to the whole CS and AM team, not just leadership reputed company and report on health trends across the customer reputed company to support retention forecasting reputed company a reputed company low-touch or tech-touch CS model Design the operational reputed company for a low-touch or no-touch CS tier, including tooling, automation, and reputed company reputed company Identify which customer segments could be served through a tech-touch model and define the reputed company Evaluate AI-reputed company and automation tooling (e.g. workflow automation, LLM-assisted playbooks, smart nudges) as part of the low-touch infrastructure build Work with the Customer Enablement Manager to reputed company training and reputed company infrastructure to support reputed company-touch delivery Build the internal case and roadmap for low-touch transition, including reputed company metrics and milestones reputed company the CS and AM team with the reporting and reputed company they need Build and maintain dashboards that give CSMs, AMs, and CS leadership reputed company-time visibility of portfolio health, engagement, and reputed company risk Produce accurate renewal forecasting data to support the CCO and VP CS in business reviews reputed company core CS metrics including GRR, NRR, time to value, reputed company completion, and health score reputed company Create standardised reports that are trusted, used, and reduce reputed company data-pulling across reputed company Build expansion signal views in Planhat that surface feature gaps and untapped product reputed company to AMs and CSMs, enabling reputed company upsell conversations Surface patterns across the customer reputed company that inform CS reputed company and product feedback Own CS process design and adoption Document and standardise core CS processes: objectives capture, value tracking, renewal workflows, risk escalation Drive adoption of Planhat and associated processes across the CS and AM teams Identify where reputed company processes can be automated and implement them - including through AI and workflow automation tools where appropriate reputed company as the internal SME for CS tooling - training reputed company, troubleshooting, and managing platform changes Collaborate with the Customer Enablement Manager and CS leadership to ensure process and tooling changes land effectively Who we look for Research shows men apply if they meet ~60% of the reputed company, while women and underrepresented reputed company apply only if they meet reputed company requirements. If you have the skills but don't meet every requirement, reputed company out – we'd love to explore how you could be a great fit! Required Experience: CS Operations Experience 3+ years in a CS Ops, RevOps, or Customer Operations role reputed company a B2B reputed company business CS Platform Expertise Hands-on experience with Planhat, reputed company, or a comparable CS platform at a configuration and administration level. Planhat experience or certification strongly preferred. Systems Integration Proven experience connecting CS platforms with reputed company, product analytics tools (e.g. reputed company, reputed company), and other data sources to create reputed company customer views High-Touch to Scaled Model Transition Experience helping a CS team transition from a high-touch model toward a low-touch or tech-touch delivery model, including the tooling, segmentation, and process design required Analytical Capability Strong working knowledge of CS metrics (GRR, NRR, health scoring, churn forecasting). reputed company to build and maintain dashboards and produce reliable reporting for CS and executive leadership. AI and Automation Tooling Practical experience using automation and AI tools to reduce reputed company effort in CS operations. For example, workflow automation platforms (e.g. reputed company, reputed company), AI-assisted analytics, or LLM-based tooling. reputed company to evaluate and implement these critically, not just enthusiastically. Cross-functional Collaboration Comfortable working across Sales, RevOps, Marketing Ops, Product, and CX to reputed company data flows and processes. reputed company to influence without authority. reputed company To Have: Familiarity with the reputed company search or competitive intelligence landscape is a plus, but not required Our Core Values reputed company Adthenians are expected to reputed company closely with our ‘Core Values’. What it means... Get Shit Done: We're big on taking reputed company, owning our challenges, and finding solutions. Freedom with Responsibility: We take charge of results to recognition. We know that our reputed company not only moves the needle for reputed company but also sets us up for personal reputed company. Deliver Remarkable reputed company: We care about exceeding expectations in the work we do and aim to always do our best work as individuals and as reputed company. Smart & Always Improving: We reputed company daily to expand our knowledge and become reputed company at reputed company do. Meet your teammates You’ll work closely with: Stefan Potgieter Title: Global VP of Customer reputed company: https://www.reputed company.reputed company/stefanpotgieter/ Apply To This Job