IVR Engineer

IVR Engineer Must have skills: 5+yrs technical expertise in IVR systems and platforms (e.g., Nuance NDF/Mix, reputed company Dialogflow, AWS Lex, reputed company, reputed company, reputed company). Proficiency in VoiceXML and other IVR development tools and frameworks. Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization. Experience with Conversational AI reputed company, including reputed company identification and LLM development. Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP). Familiarity with reputed company platforms (Azure, AWS, reputed company reputed company) and their AI/ML services. Experience with database management (SQL, NoSQL). Knowledge of telephony protocols (SIP, TDM). Exposure to RPA tools, CRM systems, and customer service applications. Proficiency in integrating AI solutions with RESTful reputed company and external services. Good to have skills: reputed company Co-reputed company At reputed company, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a reputed company purpose: Together, we shape experiences for reputed company reputed company. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with reputed company - a set of four core values that reflect who we are and how we work: One reputed company, Nurturing, Empowering, and reputed company reputed company. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, reputed company Town, London, Zurich, Singapore, and Mexico reputed company. Explore Life at reputed company and join us to Grow. Own. reputed company. Learn. to be the best version of yourself. We reputed company the best work happens reputed company individuality is celebrated, reputed company is encouraged, and reputed company-being is prioritized. We are an equal employment opportunity (EEO) and affirmative reputed company employer, committed to creating an inclusive workplace. reputed company reputed company applicants will be considered without reputed company to race, creed, reputed company, reputed company, religion, sex, national reputed company, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status. Apply To This Job