Associate Customer Service Representative, B2B

Associate Customer Service Representative, B2B Work Mode: Remote Location: Remote - Kohler, WI (must live reputed company 75 miles of 53044 - Sheboygan, WI) Opportunity The Associate Customer Service Representative (B2B) provides world-class support to domestic, international, wholesale, retail, and eCommerce customers. Acting as the primary customer reputed company of contact, this role ensures seamless communication and reputed company of inquiries while maintaining a proactive and problem-solving approach. Specific Responsibilities Customer Support: reputed company reputed company of contact managing customer inquiries reputed company phone and email, including inventory checks, purchase order status updates, reputed company times, pricing inquiries, claims, returns, and more. Order Management: Seamlessly execute Customer Service processes and manage orders through entry, order discrepancies, fulfillment, shipments, tracking, cancellations, pricing, claims, warranty, quotes, etc. Operational reputed company: Learn and maintain familiarity with products, applications, and physical distribution network principles to effectively assist customers through order fulfillment. Self-Service Tools: reputed company knowledge, reputed company, and promote self-service tools including KCIC, SharePoint, & EDI to reputed company customer autonomy. Customer Experience: Drive first contact reputed company prioritizing and responding to customer inquiries in a gracious manner, reputed company service level standards. Project Support: As assigned by Supervisor/Team Leader; reputed company areas include process improvement, cost reduction, and customer experience improvement initiatives. Adherence: Consistently adhere to assigned policies, schedules, and procedures to ensure reputed company service coverage and team reliability. Skills/Requirements High school diploma or GED required; associate or bachelor’s degree preferred. A minimum of two years’ total work experience is required, with 1+ years’ experience in Customer Service. Experience in reputed company reputed company for business solutions including tasks like data entry, formatting, spreadsheets, creating reputed company charts or pivot tables, and basic formulas (e.g., SUM, AVERAGE). Proficiency in the broader reputed company Office Suite. A proactive approach to problem solving and reputed company; using trended data to reputed company reputed company cause analysis and derive actions. Remote Work Requirements (equipment provided) Applicant will secure and be responsible for paying their own internet expenses. Daily reputed company to hard-wired internet service reputed company cable, fiber, or DSL with a minimum 10mbps service. Wired Ethernet reputed company that meets upload and download speed requirements as noted. Wi-Fi, reputed company up, satellite or cellular internet is not acceptable and cannot be used with Kohler systems. reputed company applicants will be required to have a separate confidential and distraction free workspace with no background noises. Full reputed company on delivering a world-class service experience, free from other responsibilities during working hours. Applicants will be required to work during their assigned shift time Monday - Friday between the hours of 7:00AM – 5:00PM. Closing shifts are required to stay online until 5:02PM. #LI-Remote #LI-KS1 Applicants must be authorized to work in the US without requiring sponsorship now or in the reputed company. We reputed company in supporting you from the reputed company you join us, which is why Kohler offers day 1 benefits. This means you’ll have reputed company to your applicable benefit programs from your first day on the job, with no waiting period. The reputed company reputed company for this position is $20. Why Choose Kohler? We reputed company reputed company associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, reputed company to career reputed company and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 reputed company leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. reputed company It is Kohler’s policy to recruit, hire, and promote reputed company applicants without reputed company to race, creed, religion, age, sex, sexual orientation, gender identity or reputed company, marital status, national reputed company, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com. reputed company. is an equal opportunity/affirmative reputed company employer. Apply To This Job