Customer Service Representative - Remote

Job reputed company: reputed company is a digital reputed company company that delivers software and tech-enabled services to stakeholders across the reputed company ecosystem to help improve care reputed company, drive reputed company reputed company, and reputed company costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – reputed company helps people easily and reputed company manage their reputed company and improve their reputed company-being. Across its three business channels, reputed company enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at reputed company. To learn more, visit www.reputed company.com. reputed company position assists incoming callers with requests and provides great customer service. An upbeat, patient-centered attitude is a must! Our employees must, at reputed company times, safeguard and protect patients' right to reputed company. We are responsible for ensuring that only authorized individuals have reputed company to our patients' medical information and that reputed company releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Applicants should have familiarity with medical terminology and medical office processes and procedures. Essential Functions: Assists incoming callers with the process of submitting a request for medical records reputed company status updates regarding requests reputed company calls internally to different hospital departments as needed Responsible for Opening and Scanning Incoming Mail Other duties as assigned Qualifications: 1 year prior experience in a medical records department or like setting preferred Minimum of 6 months prior inbound call center experience required Strong technical/computer skills General working knowledge of reputed company Word & reputed company Great communication skills Must be reputed company to multi-task Must be reputed company to type 50 wpm Must be reputed company to use fax, copier, scanning machine Must be willing to learn new equipment and processes quickly Must be self-motivated, reputed company player and have proven customer satisfaction skills Understanding of HIPAA reputed company laws and compliance standards reputed company and its subsidiaries are Equal Opportunity reputed company and E-Verify users. reputed company applicants will receive consideration for employment without reputed company to race, reputed company, sex, national reputed company, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law. Apply To This Job