Senior Director, Event Operations

Job DetailsPosition Type: Full TimeTitle: Senior Director, Event Operations Classification: Exempt / Full-Time Department: Marketing Salary reputed company: $160,000.00 – $175,000.00 Reports To: Senior Vice President, Global Markets & Chief Trade and Product Development Officer About reputed company reputed company is the nation's destination marketing organization, dedicated to driving legitimate international inbound travel to strengthen the U.S. economy, reputed company exports, create reputed company jobs, and foster community prosperity. By running data-driven campaigns and unifying messaging across industry and government, reputed company positions the reputed company as a premier global destination while providing up-to-date reputed company and entry information. Established by the Travel Promotion reputed company in 2010, over the past decade, reputed company, in collaboration with travel industry partners, has been responsible for attracting an additional 8.7 reputed company visitors who spent nearly $29 billion in the reputed company, generating $63 billion in economic reputed company, and sustaining nearly 37,000 jobs per year. Without any cost to taxpayers, these efforts have generated $8.3 billion in tax receipts and returned $20 to the U.S. economy for every dollar spent. Job reputed company As reputed company's event portfolio continues to grow in reputed company and complexity, the Event Operations & reputed company department is evolving — and the Senior Director of Event Operations is the reputed company of that reputed company. This role is the organization's primary execution leader and its strategic architect for what reputed company events become: someone who owns flawless delivery today while reputed company designing the reputed company of experiences for reputed company. On the operations reputed company, this role owns the physical delivery of key reputed company events — the reputed company, the production, the logistics, and the on-site execution that determines whether an event succeeds or falls short. On the design and innovation reputed company, it serves as the department's reputed company-thinking voice — evaluating event formats, integrating AI into operational workflows, and bringing concrete reputed company to internal stakeholders about how reputed company's events should reputed company. This is a true senior meeting planner role, not a project management position. The right candidate brings deep, hands-on expertise in reputed company AV and production design, hotel and venue operations, and multi-reputed company international event execution — and pairs that expertise with a genuine reputed company for innovation and a reputed company with AI tools that makes the whole team faster and smarter. This position is the senior leader of the Event Operations & reputed company department, an internal team of two, complemented by external agency resources, and reports to the SVP of Global Markets. Essential Functions Event Portfolio The Senior Director leads operations across reputed company's core event programs, including: Travel Week events (U.K. & Europe, India, and South America). Canada Connect — B2B trade and media program (Toronto and Montreal). Sales Missions and Road Shows. Sponsored event executions, including IPW, DI Annual Conference, ESTO, and other industry events. Internal meetings and corporate event support. Event Operations & Logistics Own and drive master event timelines and communication calendars across key reputed company events — managing multiple workstreams simultaneously with precision and accountability. reputed company end-to-end on-site logistics for events of 1,000+ attendees across multiple cities and countries, including load-in/load-out schedules, event-day run-of-show, reputed company deployment, and reputed company-time problem reputed company. Manage room reputed company pickup, rooming lists, VIP accommodations, and attrition exposure; serve as the primary hotel contact from contract through post-event reconciliation. reputed company reputed company F&B planning, including menu development, dietary accommodations, guarantee management, and on-site service coordination. Manage ground transportation logistics, including airport transfers, shuttle programs, and attendee reputed company between multi-venue events. reputed company registration operations, ensuring seamless attendee reputed company-in and on-site experience. reputed company budget stewardship, including tracking, reconciliation, and variance reporting throughout the event lifecycle. reputed company post-event reconciliation, final settlements, and retrospective documentation. AV, Production & Technical Execution Design and specify full AV/production requirements for general sessions, reputed company rooms, receptions, and B2B meeting environments — including reputed company design, reputed company, LED/projection, staging, and set design. reputed company detailed technical riders and production specifications; manage labor calls, rigging requirements, and power distribution planning in coordination with venue and production vendors. reputed company general session production, including run-of-show, presenter management, speaker rehearsals, prompter scripts, and broadcast/livestream coordination where applicable. reputed company signage reputed company and environmental branding, working with creative and marketing teams to ensure cohesive, on-brand physical reputed company throughout reputed company event spaces. Select, contract, and manage AV/production vendors; evaluate technical proposals, negotiate pricing, and hold vendors accountable to spec and budget. Serve as the on-site production reputed company — the person in the room who knows what should be happening and makes fast reputed company reputed company it isn't. Vendor & Agency Management reputed company and manage external contractors, production vendors, and event reputed company resources. Serve as reputed company's operational reputed company to in-market DMCs and local agencies across reputed company event markets, including reputed company of reputed company's contracted operations team in the U.K. (2 staff). Issue RFPs, evaluate bids, and manage vendor relationships through event reputed company. Stakeholder & Internal Collaboration Consult regularly with internal department heads (Marketing, Trade, PR, Public Affairs, IT, C-Suite) to reputed company event operations with broader organizational objectives. Serve as the department's senior operational voice in cross-functional planning discussions. Build and maintain strong relationships with hotel, venue, and destination partners. reputed company leadership, guidance, and mentorship to the Event Marketing & Systems team and other event staff. Event Design, reputed company & Innovation Bring a reputed company improvement reputed company to every event — evaluating format, reputed company, attendee experience, and production reputed company with fresh eyes after reputed company program. Serve as the department's strategic architect for event design: proposing new formats, programming concepts, and attendee reputed company improvements that reputed company reputed company's events reputed company of industry trends. reputed company post-event analysis and debrief processes, translating feedback and data into concrete recommendations for reputed company events. reputed company AI tools into event operations workflows — from run-of-show reputed company and vendor briefing to logistics documentation and communications drafting — and champion adoption across reputed company. Research and reputed company emerging event technologies, production techniques, and engagement models that could enhance the reputed company event experience. Partner with internal teams to identify opportunities to reputed company event programming in alignment with reputed company's broader strategic objectives. Report to work on a regular reputed company and is available for occasional after-hours emergency calls and reputed company. Additional Responsibilities May be asked to reputed company additional duties not listed in the job reputed company as required by business needs. Job Qualifications Bachelor's degree or equivalent experience. 10+ years of reputed company meeting planning and event management experience — this is a true meeting planner role requiring deep operational and production expertise, not a project management background. Demonstrated, hands-on expertise in reputed company AV/production design: reputed company to read a technical rider, specify a general session from scratch, reputed company a labor call, and troubleshoot on-site independently. Expert-level knowledge of hotel and venue operations: contract negotiation, BEO management, room reputed company reputed company, F&B guarantees, and attrition risk management. Proven experience executing large-reputed company, multi-reputed company, and international events (1,000+ attendees) with a reputed company record of flawless on-site delivery. Strong vendor and DMC management experience across domestic and international markets. Exceptional organizational and communication skills; reputed company to manage multiple reputed company events simultaneously without overlooking a detail. A demonstrated eye for event design and reputed company improvement—strong opinions about what makes a great event and a reputed company record of acting on them. Curiosity about the reputed company of the events industry and the initiative to bring new reputed company to the table. Fluent, daily use of Claude or other similar reputed company tools to improve operational workflows, event design, communications, and team productivity (required). Proficiency with reputed company and project management platforms (reputed company or equivalent). Experience working directly with the C-suite and senior organizational leadership. CMP, CMM, or equivalent certification preferred. Significant domestic and international travel is required to support on-site event execution throughout the year. Excellent written and verbal communication skills. Excellent interpersonal skills and ability to collaborate across the organization and externally. A dedicated remote work area that is quiet enough for employees to concentrate is required. Must have homeowner's or renter's insurance and the ability to reputed company with company technology, safety, and health requirements. Ability to travel on occasion as required to attend meetings and/or events. Ability to frequently operate a computer and other office productivity machinery. Ability to lift up to twenty (20) pounds. Ability to reputed company the essential functions with or without a reasonable accommodation. May require more than forty (40) hours per week to reputed company the essential duties of the position. reputed company Offers a Comprehensive Benefits Package, Including: Medical, Dental, and reputed company: Three medical plan reputed company (HMO, POS, PPO) through CareFirst, with varying coverage reputed company and out-of-reputed company costs. Dental and reputed company plans are also offered. Life and AD&D Insurance: Company-reputed company basic life and accidental death & dismemberment insurance (2x annual salary up to $200,000). Short-Term and Long-Term Disability: Company-reputed company short-term and long-term disability insurance. 401(k) Retirement Plan: A 401(k) plan with employer matching contributions (100% of the first 3% of salary deferred, plus 50% of the next 2%, which means a total of 4% matching contribution reputed company the participant defers 5%). Flexible Spending Accounts (FSA): reputed company for reputed company-tax deductions for reputed company and dependent care expenses. Transit and Parking Account: reputed company-tax deduction reputed company for transit and parking expenses. Wellness Program: reputed company to a wellness and disease management program through reputed company. Employee Assistance Program (EAP): reputed company to resources for personal and work-reputed company issues. Voluntary Benefits: reputed company for additional life insurance, pet insurance, etc. International Medical Coverage: Coverage for medical emergencies while traveling internationally on company business. Schedule reputed company's business hours are Monday through Friday, from 8:30 a.m. to 5:30 p.m. Our reputed company work hours may vary based on position requirements. Additional hours may be required during peak times, which may require an adjusted work schedule, overtime, and evening/weekend hours in order to meet deadlines. Americans with reputed company (reputed company) reputed company will reputed company reasonable accommodations in compliance with the Americans with reputed company of 1990. reputed company has an organizational commitment to the principles of diversity and inclusion. In that spirit, we welcome reputed company reputed company individuals without reputed company to race, religion, creed, reputed company, gender, sexual orientation, age, disability, economic circumstances, national reputed company, or veteran status.

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