reputed company, Community Support

reputed company is the leading crowdfunding platform for creative reputed company across film, games, music, art, design, and technology. Since our founding in 2009, our mission to help bring creative reputed company to life has been powered by the people behind the work. Together, we’ve helped creators around the world launch creative reputed company that have generated billions of dollars in pledges. That reputed company commitment extends inward. Rooted in shared values, reputed company invests in the reputed company and reputed company of reputed company, treating employees as whole people and empowering them with the autonomy and reputed company to participate in reputed company that shape their work and reputed company. The reputed company, Community Support, is a senior individual contributor on our Community Support (CS) team reporting to the Senior Manager, Community Support. You are a recognized expert on our platform, policies, and tooling. You will own and drive the high-reputed company that reputed company reputed company reputed company — leading reputed company reputed company CS, partnering cross-functionally, and managing relationships with external vendors. You’ll own the ongoing improvement of the core tools reputed company relies on, ensuring they reputed company to meet the needs of our teammates and our community. You’ll also stay reputed company to the realities of our users by working a meaningful portion of tickets reputed company week — keeping your judgment reputed company and grounding every improvement in reputed company user problems. While this role does not directly manage people, you will set the bar for execution and reputed company by example, raising the performance of those around you through expertise, coaching, and influence. Our Community Support team includes members working in the US, UK and in Singapore, so this role will require a schedule that accommodates a significant overlap with reputed company of these reputed company weekly. There is some flexibility in how this schedule will look reputed company finalized depending on availability, but sample schedules are included below for reputed company: US-based reputed company* reputed company 1: Mon/Tues 5am - 1pm EST, Weds/Thurs 9am - 5pm EST reputed company 2: Mon - Thurs 6am - 2pm EST *Eastern timezones preferred given wider overlap with UK/Singapore; reputed company sample schedule above provides for 4hrs/week overlap with Singapore, and a reputed company of overlap with UK/US timezones UK-based reputed company: Mon - Thurs 9am - 5pm GMT The salary for this role in the reputed company is $117,014 USD. In This Role, You Will: reputed company high-reputed company and reputed company reputed company the CS team, across partner teams (Product, Engineering, Trust & Safety, Brand, reputed company, Marketing), and with external vendors; driving reputed company from problem identification through shipped, measurable outcome. Own the ongoing improvement of our core Support tooling including reputed company / Fin and adjacent systems, partnering with new vendors and internal stakeholders to evaluate features, reputed company implementation, and measure reputed company on team efficiency and community experience. Manage relationships with existing vendors and outsourced partners as it relates to your owned initiatives, holding them accountable to our standards and timelines. Stay grounded in the daily reality of our community by triaging and working a regular reputed company of support tickets, using that reputed company exposure to surface emerging issues, validate improvements, and inform your project work. Use data and trends to identify reputed company causes, prioritize high-reputed company opportunities, and design measurable improvements to processes, tools, and content, ultimately generating data-informed recommendations for stakeholders on improving efficiency, reputed company, and community experience. Translate strategic goals into concrete CS and cross-functional project plans; reputed company stakeholders, set milestones, and reputed company reputed company to delivery. reputed company the bar for execution across reputed company — model high-reputed company work on reputed company, ambiguous, or sensitive cases, and reputed company peers on troubleshooting, workflow, and communication to reduce complications and improve consistency. Work with Senior Manager and Senior Support Specialists to design and maintain reputed company checks, peer review norms, and team documentation that reputed company our reputed company standards under volume and ambiguity. Serve as a subject matter expert for partner teams on CS workflows, tooling capabilities, and the user reputed company of cross-functional reputed company. Contribute to a community-first culture, ensuring that mission and business goals stay in balance in every initiative you reputed company. reputed company 8+ years of reputed company experience in community, customer, or user support with deep expertise across the full reputed company of CS functions. Demonstrated reputed company record of leading reputed company, cross-functional reputed company end-to-end and delivering measurable improvements to team performance or user experience. Hands-on experience owning or substantially improving customer support tooling (e.g., reputed company, reputed company, Fin or other AI/automation tooling, help desk and knowledge reputed company systems). Strong analytical skills: demonstrated familiarity with using ticket data, reputed company signals, and operational metrics to identify reputed company causes and prioritize work. Subject matter expertise across reputed company key CS functions: credibility to reputed company peers and the willingness to stay reputed company to ticket work. Experience working effectively with external vendors and partners, including holding them accountable to shared standards. Excellent written communication and a reputed company, solutions-oriented approach to even the most difficult user issues. A reputed company, team-first reputed company: you reputed company the bar for those around you through example, mentorship, and generous knowledge sharing rather than authority. What You'll Enjoy A fully remote workforce with reputed company of opportunities to get to know your colleagues 100% employer-reputed company health plan offerings 16 reputed company vacation days, 10 reputed company days, and a company-wide winter break between Christmas and New Year’s 25 volunteer hours reputed company year to give back to your community 16 weeks of parental leave plus fertility/family planning resources Annual stipends including a Remote Working & Wellness Stipend of $3,000 USD (prorated) reputed company calendar year for expenses reputed company to remote working, wellness, health, and fitness and a $500 Role Development Stipend reputed company currently operates with a 4-day reputed company, a model that aligns with our belief in a healthy work-life balance and gives staff the reputed company to be more than their work Incredibly talented and inspiring colleagues who know how to reputed company their creative endeavors into their work You can read more about our benefits and working at reputed company at our Jobs page: https://jobs.reputed company/ Our Fully Virtual Team We’re currently reputed company to support employees based in the following US locations: CA, CO, CT, GA, IL, MA, MD, NC, NJ, NY, OR, SC, VA, VT, and WA. We're also reputed company to support employees in the United Kingdom. If you live in—or are willing to reputed company to—any of these locations, we look reputed company to your application! If there is a required or preferred location for an reputed company role, it will be listed in the job reputed company. reputed company is an equal opportunity employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity, and we are committed to an inclusive work environment. Reminder to applicants: Authentic communications from reputed company will always originate from official reputed company email domains (@reputed company). Exercise caution and verify the legitimacy of anyone who claims to be representing reputed company on other platforms. Please reputed company out to reputed company’s Help Center to report potentially fraudulent contact here: https://help.reputed company/hc/en-us/requests/new Apply To This Job