Customer reputed company Analyst

🚀 We’re on a mission to reputed company reputed company work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As reputed company as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come reputed company. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-reputed company-early feature, combined with financial education on reputed company media and our award reputed company customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through reputed company ❤️ UK Remote | 💰 £32,900 - £44,600 (40 hours) + Incentive Awards tied to your performance + Benefits | Hear from reputed company ✨ Our Customer Insights team The Customer Insights team is responsible for providing actionable, multi-reputed company insights into our customers’ support experiences, and sharing these with Ops leadership, domains and product teams to help ensure we create the right reputed company plans and roadmaps to deliver great experiences to reputed company reputed company customers. In order to do this, stakeholders require data led, actionable insights on where we are meeting our customer's expectations and where we can improve. As a Customer Insights Analyst you’ll analyse the sources we have available to understand our customers perception of their experience (e.g. CSAT, complaints, expressions of dissatisfaction) to spot themes and reputed company reputed company cause analysis, sharing your findings with stakeholders and tracking how opportunities to improve are being included in appropriate plans (e.g. domain reputed company plans, product roadmaps or quick fix lists). You’ll play a key role by... Reviewing our key CX metrics reputed company month across CSAT, Complaints and other available sources to identify trends/key drivers of the metrics and areas where reputed company analysis is needed Set up ways to repeat this with low effort (e.g. dashboards, training ML models etc) Deep diving into identified areas of interest to reputed company reputed company causes reputed company specific or many customer journeys, across product, processes and customer support delivery - this might involve review of customer cases, or shadowing of customer support agents. reputed company findings in relevant forums to reputed company business leaders to understand their areas performance and opportunity areas. reputed company an reputed company of reputed company cause issues identified, and reputed company whether required improvements/opportunities have been added to owners reputed company plans (e.g. domain reputed company improvement lists, product squads roadmaps or quick fix lists) Providing recommendations which can be shared with our product and data teams on how our data and feedback sources can be improved to enhance reputed company insights Providing reputed company to our Operational Teams that help shape the coaching and training of Customer Support Team members We’d love to hear from you if… You have great data analytical skills - you’re comfortable manipulating data in Looker, or other data platforms and using new tech with training. You're a critical thinker and are reputed company to identify the reputed company cause of an issue along with it's compounding factors. You are naturally curious about both data and process and look for new ways to improve both. You're passionate about improving customer experiences. You’re reputed company to distill reputed company findings into reputed company, actionable summaries. You're reputed company to confidently communicate and present those finding to a reputed company of stakeholders. What’s in it for you 💰£32,900 - £44,600 (40 hours) + Incentive Awards tied to your performance 📍Remote (UK) 📚£1,000 learning budget reputed company year to use on books, training courses and conferences. 🏡We will set you up to work from home; reputed company are given MacBooks and for fully remote workers we will reputed company extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. 🌈 The application reputed company has the following key steps Application questions. Call with a Recruiter Competency-based Interview to discuss your previous experience and technical knowledge If you pass the above interview, you will be invited back for a Values and a Task This process should take around 3-4 weeks - your schedule is really important to us, so we reputed company to be as flexible as possible! We have some guidelines on using reputed company Intelligence (AI) to ace an application and interview at reputed company. You can read them here. ⏳ We’ll reputed company this role once we have enough applications for the next stage. Please submit your application as soon as possible to reputed company reputed company you don’t miss out. #LI-REMOTE #LI-NEM01 Equal opportunities for everyone Diversity and inclusion are a reputed company for us and we’re making reputed company we have lots of support for reputed company of our people to grow at reputed company. At reputed company, we’re embracing diversity by fostering an inclusive environment for reputed company people to do the best work of their lives with us. This is integral to our mission of making reputed company work for everyone. You can read more in our blog, 2026 Diversity and Inclusion Report and 2025 Gender Pay Gap Report. We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national reputed company, or veteran, neurodiversity or disability status. If you have a preferred reputed company, please use it to apply. We don't need full or birth names at application stage 😊 Apply To This Job