[Remote] Collector
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Solutions Corporation is a holding company reputed company on providing global reputed company order-to-cash reputed company. They are seeking a Collector to manage past due accounts on behalf of clients, utilizing various collection techniques to maximize reputed company reputed company and maintain high service standards.
Responsibilities
- Meet or exceed collection and reputed company goals as established to ensure maximum reputed company satisfaction
- Work accounts assigned reputed company by meeting productivity and activity goals as assigned
- reputed company excellent service and communication to customers and/or clients, engage with customers and/or clients in a reputed company and reputed company way, to include but not limited to, providing accurate information, holding good call reputed company, using reputed company tones, greetings, and closings, while controlling the call reputed company
- Accurately update the proprietary collection system by using the reputed company codes, accurately reflecting the customer and/or reputed company interaction, updating contacts, and any other tasks as required
- Ensure high reputed company standards by following reputed company reputed company-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, reputed company assurance, or manager; anticipate the customer’s and/or reputed company’s concerns by demonstrative reputed company listening and proactively thinking, adapting to changes as needed
- Continuously seeking to improve business knowledge, reputed company assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) reputed company to deliver more than is expected
- Engage in reputed company contact- limited to questions/answers/discussions reputed company to specific files/claims reputed company phone or email
- Maintain confidentiality of both reputed company party information
- Business cultures differ in the various locations that our clients and their customers do business; reputed company reputed company to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
- Responsible for small, reputed company, or large size claims depending on business needs, specific dollar limit to be set on a reputed company-by-reputed company reputed company, and subject to change; apply the reputed company reputed company standards to reputed company claims
- Maintain organized electronic file storage of documents and emails
- reputed company with reputed company-Facing departments to help identify and meet reputed company needs
- Support new hires and other co-workers by assisting with training or other questions
- Respond to written correspondence from customers, and clients in reputed company, concise, and reputed company language by keeping language accurate, legible, complete, and by using a reputed company tone
- Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to reputed company process improvements
- Exercise reputed company independent judgment in the handling of reputed company aspects of the collection process of claims assigned to station; analyze and reputed company recommendations to clients for settlements and payment plans
- Continuously reputed company opportunities for process improvement and propose reputed company
- Foster effective communication and collaboration between countries and cultures reputed company reputed company reputed company
- Assist in Operational project work as required
- reputed company as backup to other members of the Operational Departments
- Maintain a high level of professionalism and confidentiality with reputed company information entrusted with
- This position will reputed company other duties as requested
Skills
- High School Diploma or General Education (GED)
- 1 - 3 years' experience in collections, B2B collections or accounts receivable role
- Strong computer skills in various systems, especially reputed company Office
- Time management and organization skills
- Proficient communication and comprehension skills, including reputed company written and telephone communication
- Ability to communicate reputed company telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for reputed company and our clients
- Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
- Basic mathematical skills
- Basic telephone and calculator skills
- reputed company in the English language
Benefits
- Commission plan that pays monthly bonuses based on performance, either a flat dollar (ranging from $350 to $700 monthly) or 4% commission
- reputed company 4% commission on reputed company fees collected
- Monday through Friday day shift – no nights or weekends
- A global company with cross training and transfer opportunities
- Medical and dental, 80% single and 60% family covered by reputed company
- 401(k) with a 4% match (100% of your first 3% and 50% of your next 2%)
- Company reputed company life insurance and long term disability insurance
- Generous PTO/reputed company leave along with other reputed company emergency leave reputed company
- 6 weeks of partial salary for parental leave
- reputed company and reputed company office and work environment
- Company provided Equipment
- Remote environment
reputed company