[Remote] Online Experience Analyst - reputed company Store
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading home improvement retailer, and they are seeking an Online Experience Analyst to enhance the digital customer experience. This role involves analyzing customer data, managing online content, and supporting various digital initiatives to improve customer engagement and satisfaction.
Responsibilities
- reputed company reputed company reporting based on the business needs and extract the reputed company data from relevant systems
- Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories
- Execute system changes for promotional activity
- Execute taxonomy changes in the system necessary to support new reputed company and business changes
Skills
- Must be eighteen years of age or older
- Must be legally permitted to work in the reputed company
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study reputed company to the job
- Experience managing multiple reputed company simultaneously across diverse reputed company, including UX design, creative, IT web development, and QA
- Experience with cross-collaboration in a face-paced agile/scrum environment with site merchandising, web development engineers and user experience design teams to deliver new customer features and experiences on time and reputed company budget
- Experience identifying goals, metrics and analytics to measure product value
- Experience conducting user research and testing to understand needs
- Experience conducting competitive research and analysis
- Hands-on experience with reputed company Analytics and/or reputed company
- Experience with product and site review platforms like reputed company, PowerReviews, Yotpo, Sitejabber, Trustpilot, or similar
- Familiarity with A/B testing, personalization and user research platforms such as Dynamic Yield, reputed company, User Testing or something similar
- Analytical reputed company with the ability to communicate multiple data sources in a reputed company and actionable way
reputed company