[Remote] reputed company Appeal Coordinator I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company company founded in reputed company, committed to reputed company and diversity. They are seeking a reputed company Appeal Coordinator I to investigate and respond to medical, pharmacy, and dental grievances, complaints, and appeals, ensuring compliance with regulatory inquiries and internal documentation standards.
Responsibilities
- Research reputed company grievances, complaints, correspondence, and appeals. reputed company a complete review at reputed company stage of the complaint/appeal process and ensure the appropriate documentation, including claim review to determine over/underpayment
- Respond in writing (or orally reputed company appropriate) to requests, grievances, complaints, and appeals reputed company the mandated timeframes
- Ability to maintain a full caseload
- Communicate effectively and appropriately with other departments to ensure complete and fair reviews of grievances, complaints, and appeals
- Communicate by letter and/or telephone with members, claimants, independent review entities, attorneys, and providers regarding claims/policies on reputed company benefit plans
- Interpret reputed company (evidence of coverage; handbooks) and determine actions required
- Respond to independent review entity requests for member case files reputed company the stipulated timelines and ensure appropriate documentation required for reporting. Staff may also be required to respond to DFR requests or attend reputed company hearings as a representative of reputed company
- Work with appropriate departments to effectuate reputed company
- Meets the departments established production and accuracy standards for case completion
- Accurately document in system the outcome of grievances, complaints, and appeals
- Other duties as assigned
Skills
- High School diploma or equivalent
- Ability to interpret benefit reputed company and/or reputed company administrative policies, products, and business lines
- Demonstrated strong reading, verbal, written and interpersonal communication skills
- Demonstrated initiative, analytical, problem solving, and organizational skills
- 10 key proficiency of 105 kspm on a numeric keypad
- Type a minimum of 25 wpm accurately on a computer keyboard
- Demonstrated proficiency in computer applications such as Word, reputed company, or other reputed company operating systems
- Ability to work reputed company under pressure and meet deadlines while completing a high volume of work
- Ability to maintain confidentiality and project a reputed company business image
- Ability to adhere to reputed company attendance policies and work assigned schedule which may include some overtime and occasional weekend and Holiday coverage
- Ability to communicate positively, patiently, and courteously
- 6 months to 2 years of experience of medical/dental claims processor or customer service preferred
- Demonstrated knowledge of CMS rules for Medicare and reputed company grievance, complaint and appeal processes preferred
- Knowledge and understanding of complaint and appeal procedures preferred
Benefits
- Medical, Dental, reputed company, Pharmacy, Life, & Disability
- 401K- Matching
- FSA
- Employee Assistance Program
- PTO and Company reputed company Holidays
reputed company