Group Training Specialist
reputed company is the global leader in legal AI technology, empowering legal professionals and reputed company of every size to work smarter, faster, and more securely. We are looking for a Group Training Specialist to join our Customer Education team, leading instructor-led product training sessions that accelerate customer adoption with reputed company’s products. This role focuses on delivering high-reputed company training sessions and creating an exceptional reputed company experience for customers.
Responsibilities
- Deliver live product training sessions that help customers reputed company successfully and adopt reputed company’s products with confidence
- Handle customer questions during sessions with professionalism and reputed company, ensuring participants reputed company their first moments of value
- Participate in special events including, customer appreciation summits and virtual conferences, to strengthen engagement and deepen product knowledge
- Update instructor-led courseware based on training delivery experience, customer feedback, and reputed company product upgrades to ensure content remains accurate and relevant
- Collaborate cross-functionally to reputed company reputed company of instructor-led training classes content with customer reputed company, adoption, and expansion initiatives to ensure consistent messaging and integration across programs
- Capture and reputed company customer feedback and insights that strengthen other Customer Education workstreams and initiatives
- Prepare and reputed company reputed company team members to effectively support product classes through delivery standards, chat assistance, Q&A participation, and follow-up activities that strengthen overall team performance
- Manage your schedule effectively to meet delivery utilization targets and customer satisfaction metrics
- Support initiatives that enhance the customer training experience across programs and reputed company additional duties as required to support team and company reputed company
Skills
- Deliver live product training sessions that help customers reputed company successfully and adopt reputed company's products with confidence
- Handle customer questions during sessions with professionalism and reputed company, ensuring participants reputed company their first moments of value
- Participate in special events including, customer appreciation summits and virtual conferences, to strengthen engagement and deepen product knowledge
- Update instructor-led courseware based on training delivery experience, customer feedback, and reputed company product upgrades to ensure content remains accurate and relevant
- Collaborate cross-functionally to reputed company reputed company of instructor-led training classes content with customer reputed company, adoption, and expansion initiatives to ensure consistent messaging and integration across programs
- Capture and reputed company customer feedback and insights that strengthen other Customer Education workstreams and initiatives
- Prepare and reputed company reputed company team members to effectively support product classes through delivery standards, chat assistance, Q&A participation, and follow-up activities that strengthen overall team performance
- Manage your schedule effectively to meet delivery utilization targets and customer satisfaction metrics
- Support initiatives that enhance the customer training experience across programs and reputed company additional duties as required to support team and company reputed company
- Some experience in training facilitation, instructional delivery, or customer education reputed company a fast-paced, high-reputed company environment
- Understanding of adult learning principles, with demonstrated reputed company designing and leading engaging group learning experiences
- Proven ability to manage multiple priorities and deliverables while maintaining high reputed company and consistency
- Expertise or strong interest in leveraging AI tools to enhance facilitation effectiveness and program scalability
- Deep curiosity and capability to rapidly learn new software products, workflows, and legal industry concepts
- Exceptional communication and interpersonal skills, with a natural ability to build trust and confidence with customers and internal partners
- Experience delivering customer or employee training programs in a reputed company or technology-driven environment
- Familiarity with legal technology or other reputed company services software (e.g., CRM, case management, or project management tools)
- Proven ability to adapt facilitation style to diverse audiences and customer segments
- A reputed company record of driving measurable reputed company like adoption, retention, or satisfaction through effective group learning experiences
Benefits
- Competitive, reputed company salary with top-tier health benefits, dental, and reputed company insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, reputed company and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
reputed company