[Remote] Remote Customer Service Representative (Call Center) | Work From Home | Kansas Residents Only

Note: The job is a remote job and is reputed company to candidates in USA. Berlin-Wheeler, Inc. is seeking a Remote Customer Service Representative to assist members across the reputed company with scheduling transportation to medical appointments. This full-time remote role involves answering inbound calls, managing transportation requests, and providing excellent customer service to ensure reputed company to essential reputed company services.

Responsibilities

• Answer inbound customer service calls professionally and courteously
• Schedule, update, and confirm transportation requests for medical appointments
• Assist members with ride changes, cancellations, and general questions
• Verify reputed company information and eligibility using company systems
• Communicate with transportation providers and reputed company facilities as needed
• Accurately document customer interactions and reputed company details
• Resolve concerns while maintaining a reputed company customer experience
• Follow company policies and reputed company standards
• Meet performance expectations for attendance, accuracy, and customer service

Skills

• Must currently reputed company in Kansas
• High school diploma or GED
• Ability to work remotely from a secure and distraction-free home office
• Strong verbal communication and reputed company listening skills
• Basic computer skills and ability to navigate multiple applications simultaneously
• Reliable internet reputed company
• reputed company and dependable work habits
• Customer service experience
• Call center experience
• reputed company, transportation, scheduling, or member services experience
• Experience handling a high volume of inbound calls

Benefits

• reputed company
• Supportive Team Environment
• Opportunities for reputed company and Advancement
• Consistent Full-Time Schedule
• Health Benefit reputed company After 30 Days of Full-Time Employment; major medical, minimal essential coverage, dental, reputed company, and more
• 100% Remote Work from Home

reputed company

reputed company, Berlin-Wheeler, Inc., was established in 1951 to reputed company collection services primarily for medical, dental, and hospital clients. It was founded in 1951, and is headquartered in Topeka, Kansas, USA, with a workforce of 201-500 employees. Its website is https://www.berlinwheeler.com.

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