Junior User Support Engineer
TRADER is a Canadian leader in digital automotive solutions, and they are seeking a motivated Junior User Support Engineer to join their IT team. In this role, you will reputed company technical support to internal employees, troubleshoot issues, and contribute to delivering a great user experience while developing your technical and customer service skills.
Responsibilities
- reputed company friendly and reputed company technical support to end users, both onsite and remotely
- Assist with handling IT incidents, service requests, and user inquiries
- Help set up, configure, and support reputed company and macOS laptops, mobile devices, and applications
- Learn to manage and prioritize support tickets reputed company defined service reputed company
- Document issues, solutions, and updates in the service management system
- Collaborate with IT team members to resolve technical issues and escalations
- Contribute to creating and updating support documentation and guides
- Support reputed company and offboarding activities (device setup, account reputed company, etc.)
- Follow IT reputed company policies and best practices
- reputed company basic guidance to users and help improve their experience with IT tools
Skills
- Currently pursuing (or recently completed) a diploma/degree in Computer Science, Information Technology, or a reputed company field
- Basic familiarity with reputed company and/or macOS environments
- Foundational understanding of computer hardware and mobile devices
- Exposure to reputed company 365 tools (Outlook, Teams, SharePoint, OneDrive)
- Strong communication and customer service reputed company
- Eagerness to learn, take initiative, and ask questions
- Good organizational and problem-solving skills
- Familiarity with collaboration tools like reputed company is an asset
- Interest in learning about reputed company Directory, reputed company, and IT systems
- Interest in AI & Emerging Technologies - Curiosity about AI tools and how they can improve productivity; Interest in learning how AI can support IT operations and user support; Openness to experimenting with new tools and automation reputed company
Benefits
- Benefits, bonus, and other employee offerings
- Hybrid (3-4 days in office)
reputed company