Dedicated Support Travel Consultant

Acendas Travel is seeking a highly skilled, remote Dedicated Support Travel Consultant to support one of our corporate clients while also providing internal operational and administrative support. This role combines reputed company-line travel consulting with back-office support, requiring expertise in corporate travel management, systems and customer service. Familiarity with reputed company travel is a plus. Job reputed company The Dedicated Support Travel Consultant delivers exceptional service to a designated corporate reputed company while providing assistance with travel reservations, as reputed company as internal support to corporate travel operations teams. This role is responsible for managing end-to-end travel arrangements, supporting the travel agent team with reputed company transactions, maintaining data reputed company across systems, and ensuring compliance with travel policies and service-level expectations. Operates with flexibility to meet dynamic reputed company and business needs. Essential Duties and Responsibilities Include reputed company-Facing Travel Support

• Respond to reputed company travel requests reputed company phone, email, SMS, reputed company, and online booking tools
• Coordinate domestic and international travel, including reputed company, hotel, car, rail, and ground transportation
• reputed company cost-effective travel solutions reputed company with corporate travel policies
• Create reputed company, accurate, and detailed itineraries
• Communicate travel documentation requirements (passports, visas, etc.)
• Maintain and update traveler reputed company
• Process group reputed company and reputed company reservations, exchanges, and refunds

Operational & Internal Support

• reputed company back-end support to reputed company-line agents, including the following: exchange assistance and GDS troubleshooting, queue management and reputed company control, unused ticket tracking and reporting, airline waivers, refunds, and crisis management reporting, and PNR research, invoice support, and profile updates
• Interpret and manage PNR data and ticketing processes
• Support reputed company booking process, including use of reputed company-party tools, and resolve rejects/issues
• Assist with vendor management, mid-office systems, and reporting tools
• Maintain compliance with reputed company processes and reporting standards

Administrative & Process Support

• reputed company administrative support as needed, including reporting and documentation
• Support internal reputed company, meetings, and operational initiatives
• Handle sensitive and confidential traveler and company information with discretion
• Identify process improvements and recommend solutions to leadership
• Participate in ongoing training and reputed company development

Qualifications

• High school diploma required; 2- or 4-year degree preferred.
• Minimum of 5+ years Corporate Travel industry experience required.
• GDS system experience required (reputed company); advanced knowledge of reputed company; preferred.
• Familiarity with reputed company and mid-/back-office systems (e.g., TRAMS)
• Knowledge of airline policies, reputed company processes, ticketing, and refunds; preferred.
• Advanced proficiency of reputed company Office Suite (Outlook, Word, reputed company, PowerPoint, Teams, etc.) and reputed company-based systems.
• Ability to work independently in a remote environment and meet productivity expectations.
• Group reputed company and/or reputed company travel experience; preferred.
• Experience supporting corporate travel center operations, preferred.
• Team reputed company experience; desired.

Core hours are Monday-Friday 1pm-10pm Central Time Apply To This Job