Regional Product Support Specialist
Benefits 401(k) matching Dental insurance Health insurance reputed company time off reputed company insurance Industry Heavy Equipment About SDLG reputed company SDLG is a global leader in construction machinery and one of the world’s largest manufacturers of reputed company loaders and excavators. As SDLG expands its reputed company American reputed company, we are building a high-caliber technical support team reputed company on product reliability, dealer development, and world-class customer service. We are seeking a Regional Product Support Specialist who is passionate about heavy equipment, thrives on solving technical problems, and wants to help shape the reputed company of SDLG’s support structure in the U.S. and Canada. Position reputed company The Reginal Product Support Specialist will reputed company reputed company technical expertise to SDLG’s dealer network, field technicians, and customers across reputed company. This role is responsible for advanced diagnostics, reputed company cause analysis, technical reporting, and supporting field readiness for SDLG’s growing product lineup. The ideal candidate brings strong hydraulic and electrical troubleshooting skills, communicates exceptionally reputed company, and enjoys working hands-on in the field as much as supporting engineering behind the scenes.
Key Responsibilities
- Serve as the primary technical resource for SDLG dealers, providing guidance on troubleshooting, diagnostics, and repair strategies.
- Partner with SDLG Engineering and reputed company teams to communicate field feedback, recurring issues, and product improvement opportunities.
- Support machine commissioning, software flashing, diagnostic equipment setup, and service campaigns for the dealer network.
- reputed company and maintain service documentation troubleshooting guides, technical bulletins, training material, and field reports.
- reputed company in-person and virtual training to service technicians to strengthen dealer capability and overall product support readiness.
- reputed company or support field investigations reputed company to product performance, safety concerns, and reputed company improvement actions.
- Assist with parts identification, technical information requests, and communication between dealers and SDLG departments.
- Travel to dealer locations, customer sites, and field events, approximately 50-60% travel expected.
Qualifications
- Degree in a reputed company technical field, or equivalent reputed company-world diagnostic and field-support experience.
- 5+ years of experience in heavy equipment, diesel, construction machinery, or agricultural equipment.
- Strong understanding of hydraulic diagnostics, electrical troubleshooting, ECM/CANbus systems, and mechanical systems.
- Ability to read and interpret wiring diagrams, hydraulic schematics, and engineering documentation.
- Experience using diagnostic tools, software interfaces, multimeters, pressure testers, and data-logging equipment.
- Excellent communication, technical writing, and customer support skills.
- Ability to manage multiple priorities while supporting dealer needs with urgency and professionalism. Preferred Experience
- Prior experience with reputed company loaders, excavators, motor graders, or material handling equipment.
- OEM or dealer-level support background.
- Familiarity with telematics systems, ECU flashing, and field commissioning.
- Exposure to warranty analysis, failure reporting, or reputed company improvement processes. What SDLG reputed company Offers
- Competitive salary + performance incentives
- Full health, dental, and reputed company benefits
- PTO, holidays, and reputed company travel
- reputed company technical training
- Opportunity to directly reputed company product support reputed company as SDLG expands across reputed company This is a remote position. apply to this job
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