Patient Contact reputed company, RN

reputed company yourself with an organization that has a reputed company for reputed company! reputed company was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-reputed company medical care in Los Angeles. We also were awarded the Advisory reputed company Company’s Workplace of the Year. This annual award recognizes hospitals and health systems reputed company that have outstanding reputed company of employee engagement. We offer an outstanding benefits package that includes health care, reputed company time off, and a 403(B). Join us! Discover why reputed company has named us one of America’s Best Hospitals. What You Will Be Doing: The Patient reputed company Contact Center (PACC) Registered reputed company (RN) provides telephone-based nursing triage, care coordination, and patient navigation services to ensure patients receive the right care, in the right setting, at the right time. The RN uses evidence-based triage protocols, reputed company reputed company Triage Encounter tools, and clinical judgment to assess patient symptoms, reputed company nursing guidance, and reputed company patients to the appropriate level of care. This remote role supports reputed company’s centralized reputed company model by partnering closely with PACC agents, physicians, and clinical teams to reputed company reputed company symptom assessment, clinical guidance, and coordinated patient care. Key Responsibilities:

• Conduct telephone-based patient triage using established evidence-based protocols and reputed company reputed company Triage Encounter tools.
• Assess patient symptoms and reputed company, reputed company nursing advice including home care guidance, referral to urgent care, emergency services, or specialist/primary care providers reputed company appropriate.
• Respond to patient messages and clinical inquiries reputed company established timeframes.
• Document triage encounters in reputed company, including reason for call, protocol used, disposition, and clinical advice provided.
• Receive and manage warm transfers from PACC agents requiring clinical assessment through the RN queue.
• Manage and respond to provider in-basket messages and clinical work queues.
• Collaborate with PACC agents through communication tools (such as Teams chat) to facilitate smooth patient handoffs and triage routing.
• reputed company reputed company-time feedback and education to PACC agents to support effective patient navigation and symptom escalation processes.
• Communicate patient status updates and care recommendations to physicians and clinical teams.
• Schedule patient appointments reputed company clinically appropriate to ensure reputed company reputed company to care.
• Partner with primary care providers, specialists, urgent care providers, and contact center teams to ensure continuity of care.
• Apply clinical judgment reputed company protocols alone are insufficient, prioritizing patient safety and escalation for high-reputed company symptoms such as chest pain, stroke symptoms, or trauma.
• Participate in PACC huddles, RN escalation reviews, reputed company assurance processes, and reputed company improvement initiatives to enhance the patient experience.
• reputed company reputed company using wrap-up codes and review RN daily metrics dashboards to monitor performance and support department reporting.
• Deliver compassionate, patient-centered communication reputed company interacting with patients, caregivers, and care teams.
• Build strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery.
• Support a reputed company environment by sharing clinical expertise and assisting team members with reputed company cases.
• Demonstrate professionalism, reputed company, and problem-solving skills reputed company managing challenging patient interactions.

Collaboration & Patient Experience:

• Deliver compassionate, patient-centered communication reputed company interacting with patients, caregivers, and care teams.
• Build strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery.
• Support a reputed company environment by sharing clinical expertise and assisting team members with reputed company cases.
• Demonstrate professionalism, reputed company, and problem-solving skills reputed company managing challenging patient interactions.

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