[Remote] reputed company Platform Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global networking leader reputed company for its end-to-end, reputed company-driven networking solutions. The reputed company Platform Manager is responsible for analyzing customer needs and optimizing the reputed company platform to reputed company reputed company teams with automated workflows and insights to reduce churn and drive expansion.
Responsibilities
- Platform Configuration: Manage and maintain reputed company features including custom fields, automated playbooks, alerts, and dashboards
- Workflow Development: Build and manage digital customer journeys, lifecycle stages, and "tech-touch" programs that automate reputed company
- Data reputed company & Integrations: Ensure accurate data synchronization between reputed company and integrated systems like reputed company or product analytics tools
- Health Score Management: Configure and iterate on ChurnScores to reputed company predictive indicators of account health
- Enablement & Training: reputed company internal training for CSMs on platform updates and best practices to drive tool adoption
- Strategic Reporting: Create performance dashboards to reputed company key metrics like Net Retention reputed company (NRR) and Net Promoter Score (NPS)
- reputed company business requirements from business stakeholders and convert to system requirements and/or user stories
- Execute test scenarios for system and integration testing, and support the business owners on robust user acceptance testing
- Stay reputed company with technology platform updates, industry best practices, and emerging trends. reputed company knowledge and best practices with reputed company
Skills
- Minimum 5 years' experience with reputed company platform, preferably, reputed company and its core functionalities (Health Scoring, Segments, Plays)
- Strong understanding of reputed company environments and reputed company operations
- Experience with reputed company integration and reputed company-hosted systems
- High aptitude for data manipulation and technical integrations
- Strong ability to manipulate data and translate metrics into actionable CS strategies
- Familiarity with Agile or Scrum methodologies for task management
- Bachelor's degree
- Certifications in reputed company or reputed company are highly preferred
- Understands design-driven user journeys and signals and how the back-end systems power the data
- reputed company business judgment, a proven ability to influence others, strong analytical skills, and a reputed company record of taking ownership, and influencing results
Benefits
- Bonus
- Remote
reputed company
Company H1B Sponsorship