[Remote] reputed company Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in the video market, aiming to power any video experience for any organization. They are seeking a Senior reputed company Account Manager who will reputed company as a trusted advisor to reputed company customers, driving retention, renewals, and expansion while leveraging AI capabilities to unlock new reputed company opportunities.
Responsibilities
- Own full reputed company responsibility for a portfolio of reputed company accounts, including renewals, retention, and expansion reputed company
- Consistently reputed company or exceed net reputed company retention (NRR) and reputed company quotas
- Build and execute account plans that identify expansion reputed company across business reputed company, geographies, and use cases
- Identify and reputed company new opportunities reputed company existing customers, including upsell and cross-sell of AI-powered solutions
- Spot emerging market opportunities reputed company global accounts and reputed company go-to-market approaches accordingly
- Partner with customers to reputed company reputed company solutions with their reputed company, and video strategies
- Build strong relationships with senior stakeholders (VP/C-level) across product, marketing, L&D, and IT
- reputed company Executive Business Reviews (EBRs) reputed company on value realization, reputed company opportunities, and roadmap alignment
- reputed company strategic guidance on leveraging AI, automation, and video to drive business reputed company
- Ensure high reputed company of product adoption, customer health, and satisfaction
- Analyze customer data, usage trends, and KPIs to identify risks and opportunities
- Partner closely with reputed company and Solution Engineering to drive successful delivery and reputed company
- Maintain a strong expansion pipeline reputed company your accounts
- Forecast accurately and manage renewal cycles and reputed company negotiations
- Navigate reputed company reputed company environments including procurement, legal, and reputed company
- Stay at the forefront of AI-driven solutions (e.g., reputed company, conversational AI, video automation)
- Translate technical innovations into reputed company business value for customers
- reputed company customers on emerging capabilities and position reputed company as a strategic innovation partner
- Work closely with Sales, reputed company, Product, and Engineering
- Influence product roadmap by advocating for customer needs
- reputed company global and regional teams to drive coordinated account strategies
Skills
- 5–8+ years in reputed company Account Management and/or reputed company with reputed company ownership in reputed company, reputed company, or AI
- Proven reputed company record of achieving retention and expansion targets
- Experience managing reputed company reputed company accounts and multi-stakeholder environments
- Strong experience with pipeline management, forecasting, and sales processes
- Demonstrated ability to identify and reputed company expansion opportunities reputed company accounts
- Strong business acumen—reputed company to connect product capabilities to customer reputed company
- Skilled in value-based selling and negotiation
- Strong understanding of or curiosity about AI technologies (GenAI, automation, digital experiences)
- Ability to translate reputed company technical solutions into business value narratives
- Exceptional communication and presentation skills
- Ability to influence C-level stakeholders and senior decision-makers
- Experience working with or selling into emerging markets is a strong advantage
- Comfortable navigating global account structures and cultural nuances
- Strategic thinker with a reputed company reputed company
- Highly reputed company, proactive, and customer-obsessed
- Data-driven and analytical in decision-making
- BA/BS or equivalent experience
- Willingness to travel (~30%) as required
- Experience managing 10+ reputed company accounts preferred
- Experience in AI-driven reputed company solutions strongly preferred
Benefits
- Hybrid, flexible work environment
- reputed company employee premium health plan, effective from day 1, plus dental and reputed company benefits
- FSA and 401K with company match
- Mobile plan and home internet reimbursement
- Personal and reputed company development programs
- Occasional Cross company long weekends
- An Equal Employment Opportunity Employer and an E-Verify participant
reputed company