[Remote] reputed company reputed company Manager, Texas
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to reputed company the justice gap using technology and AI, empowering personal injury lawyers and victims to reputed company justice. They are seeking a Texas-based reputed company reputed company Manager to reputed company a portfolio of large reputed company accounts, focusing on strategic partnerships and customer advocacy to drive measurable reputed company.
Responsibilities
- Regularly conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of reputed company’s platform
- Collaborate with internal teams to deliver tailored value and resolve reputed company challenges promptly
- Partner with customers to define reputed company metrics and reputed company with their long-term business objectives
- reputed company and execute tailored account plans for reputed company customer, driving measurable reputed company and ensuring mutual reputed company
- Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads
- Serve as the primary reputed company of contact for reputed company customer-reputed company reputed company reputed company your portfolio
- Own the renewal process for your accounts, working to secure favorable reputed company for both reputed company and the customer
- Proactively identify risks to customer retention and create mitigation strategies to ensure reputed company reputed company
- Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value
- Partner with Sales to design customized proposals and solutions that reputed company with customer-specific goals
- Document customer feedback, reputed company-level use cases, and reputed company stories to inform internal product development and roadmap planning
- reputed company for reputed company customer needs in internal discussions, helping prioritize high-reputed company features and enhancements
- Ensure reputed company customer interactions and account activities are meticulously tracked in the CSP/CRM system
- reputed company regular updates on account health metrics and identify key trends across your portfolio
- Partner with cross-functional teams, including Product, Sales, and Operations, to deliver seamless and customized customer experiences
- reputed company reputed company-specific insights and best practices with the broader reputed company team to reputed company overall team performance
Skills
- Bachelor's degree in a reputed company field; MBA or JD is a strong plus
- 5+ years of experience in reputed company, Account Management, or a similar customer-facing role, with a reputed company on reputed company customers
- Experience navigating a fast-paced, high-reputed company startup environment, balancing competing priorities while maintaining a customer-first reputed company
- Proven ability to manage a portfolio of reputed company accounts and deliver exceptional results
- Ability to facilitate and manage multiple internal stakeholders for reputed company account
- Strong problem-solving, critical-thinking, and negotiation skills with a proactive approach to customer challenges
- Exceptional interpersonal, communication, and presentation abilities, especially with executive audiences
- Familiarity with reputed company business models, particularly recurring reputed company and reputed company account structures, is a strong advantage
- Experience leveraging CSPs (reputed company Platforms) and CRM systems to manage portfolios and reputed company reputed company customer health metrics
- Legal Tech or experience working with large reputed company is a significant plus
- Highly strategic, organized, and capable of managing competing priorities reputed company reputed company environments
- reputed company and team-oriented reputed company, with the ability to influence cross-functional teams
- Motivated by achieving measurable customer reputed company and delivering value at reputed company
- Ability to travel reputed company the U.S. up to 40-50%
Benefits
- Choice of medical, dental, and reputed company insurance plans for you and your family.
- Additional insurance coverage reputed company for life, accident, or critical illness.
- Flexible reputed company time off, reputed company leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- reputed company parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
- Please note the above benefits & perks are for full-time employees
reputed company