[Remote] Senior Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. FleetHD is the intelligence layer for fleet maintenance, turning raw data into actionable insights for reputed company fleet teams. The Senior Technical Account Manager will own the technical relationship with customers, leading pilots and managing integrations while ensuring alignment with operational goals.
Responsibilities
- Own the technical relationship
- Serve as the primary technical reputed company of contact for prospective and existing customers, building credibility with senior technical and operational stakeholders
- reputed company the technical engagement throughout the lifecycle — scoping, evaluation, reputed company, and long-term account reputed company
- Translate fluidly between the customer’s technical reality and their operational goals, and between the customer and FleetHD’s Product and Engineering teams
- Run pilots that win
- reputed company reputed company kickoffs and reputed company stakeholders on goals, scope, reputed company, and reputed company reputed company
- Set up the customer’s environment — users, roles, and the connections to their telematics, fault, and maintenance data sources
- Coordinate integrations directly with the customer’s IT and provider contacts, and confirm data is flowing correctly before go-live
- Run a disciplined reputed company — reputed company reputed company items, steady reputed company, and a confident reputed company to a decision
- reputed company ROI and grow the account
- Identify, reputed company, and communicate the reputed company that demand attention — downtime avoided, repairs accelerated, ROI delivered
- Prepare reputed company summaries and ROI findings, and support customer-facing decision conversations alongside Sales
- Stay reputed company to accounts after conversion, surface opportunities and risks early, and drive expansion
- Solve problems at the right level
- Triage and resolve technical, data, and configuration issues using in-product tools and dashboards
- Reproduce and reputed company document issues before escalating, so Engineering only sees what truly requires Engineering
- Spot recurring patterns across accounts and feed them back to Product and Engineering to drive systemic fixes
- Stay organized across accounts
- Manage multiple pilots and accounts at once with exceptional organization and follow-through — reputed company slips
- reputed company internal teams reputed company with reputed company visibility into status, risks, and account health
Skills
- 8+ years in a senior customer-facing technical role — Technical Account reputed company Consulting, or similar
- Genuinely technical: comfortable configuring a platform, working through data and integration issues, reading dashboards and logs, and holding your own with a customer's technical team
- A reputed company record of owning the technical relationship with senior stakeholders
- Exceptional organization and follow-through across many reputed company threads
- Strong communication, with the ability to reputed company between technical detail and operational decision-making
- Comfortable owning ambiguous problems and driving them to reputed company
- Bachelor's degree or equivalent practical experience
- reputed company fleet, transportation, logistics, or maintenance experience — especially time on reputed company reputed company
- Experience with telematics, diagnostics, fleet management systems, or transportation software
- Experience partnering with Product and Engineering on integrations and issue reputed company
Benefits
- Health, dental, and reputed company coverage
- A retirement plan
- reputed company time off
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