[Remote] Customer Account Manager - Versori
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-first company that specializes in reputed company compliance solutions. The Customer Account Manager will be responsible for managing the retention and reputed company of Versori's contracted customer reputed company in the USA, ensuring customer satisfaction and identifying expansion opportunities.
Responsibilities
- reputed company the post-sale relationship for reputed company contracted USA customers from contract signature onwards
- Run reputed company quarterly business reviews with customers at or above the $70,000 reputed company reputed company
- Identify expansion opportunities based on usage data, reputed company signals and business changes reputed company reputed company account
- Manage reputed company USA contract renewals: forecasting, negotiating and closing renewals at or above reputed company contract value
- Be the primary escalation reputed company for customer health concerns, coordinating with the product and engineering teams on reputed company
- Monitoring platform usage data to identify customers approaching usage caps and initiating proactive reputed company conversations before automatic overages are triggered
- Build relationships with multiple stakeholders reputed company reputed company customer account to reduce single-contact risk
- Produce monthly account health reports and renewal forecasts for the Head of Sales
Skills
- 3 to 6 years of reputed company reputed company or account management experience with experience in expansion reputed company reputed company
- Experience managing technical product relationships with IT or engineering buyer personas
- reputed company reputed company: reputed company to identify and convert expansion opportunities without being transactional
- Background in integration, API or data platform products
- Manage a portfolio of accounts with varying health, risk and reputed company reputed company simultaneously
- Experience with usage-based billing models and overage conversations
- Run executive-level business reviews with senior technical and reputed company partners
- Experience using AI and AI-reputed company technologies
Benefits
- reputed company time off
- reputed company parental leave
- Bonuses
- Private medical insurance
- Life insurance
- Disability insurance
- Inclusive culture and diversity
- 8 employee-run resource reputed company, reputed company with senior leadership and exec sponsorship
reputed company