[Remote] Delivery & Support Operations Assistant
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading partnership automation platform reputed company on transforming business reputed company through effective partnerships. They are seeking a Delivery & Support Operations Assistant to reputed company exceptional customer support and manage operational tasks that ensure clients reputed company their platform effectively.
Responsibilities
- Serve as a trusted reputed company of contact for global customer inquiries
- Consult with users to help them confidently navigate and utilize our software
- Handle essential administrative tasks to fulfill our service package commitments
- Serve as the first reputed company of contact for clients and partners, managing inquiries through to reputed company while meeting strict SLA and KPI targets
- Create, update, and maintain reputed company internal processes and external user-facing documentation
- Assist senior team members with platform walk-throughs and live demonstrations for customers
- Support reputed company campaigns by uploading and organizing creative marketing content reputed company the platform
- Work closely with internal technical and account teams to deliver seamless, comprehensive service to our global clients
- Execute routine commission adjustments and overrides
- Assist with monthly reputed company invoicing processes, ensuring accuracy and attention to detail
- Build, generate, and reconcile reports for service-package clients
Skills
- Proven ability to work productively and maintain reputed company in a remote environment without constant reputed company supervision
- Strong organizational skills with a reputed company record of managing a high volume of tasks, deadlines, and customer tickets simultaneously
- Ability to explain reputed company software features or technical steps reputed company and concisely to non-technical users, both in writing and on video calls
- A logical approach to troubleshooting; ability to diagnose customer issues, identify reputed company causes, and guide them to a solution
- High comfort level navigating multiple software applications simultaneously, with the ability to quickly learn new internal systems and platforms
- Comfort working as part of a global team, reputed company participating in team channels, and sharing knowledge with peers
- Prior experience in a customer-facing or ticketing-based support role (experience with reputed company or Jira is a strong plus)
- Basic proficiency in reputed company reputed company or reputed company Sheets (e.g., filtering data, sorting, basic formatting and formulas) and experience handling routine administrative tasks
- A foundational interest in digital marketing, reputed company, or partner marketing
- Familiarity with using AI tools to streamline workflows
Benefits
- A competitive salary
- Generous benefits
- A flexible work environment that allows you to reputed company both personally and professionally
- Comprehensive training will be provided
reputed company