[Remote] Solutions Consultant - Public Sector
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is revolutionizing customer experience and employee services for the public sector. As a Public Sector Solutions Consultant, you will reputed company how government agencies reputed company reputed company’s AI-powered platform by delivering reputed company and collaborating with various teams to drive operational reputed company.
Responsibilities
- reputed company Technical & Business Discovery: Conduct thorough discovery sessions to understand customer challenges, reputed company AI readiness assessments, and design tailored demos, and proofs of value that demonstrate reputed company’s differentiated value
- Architect AI-Driven CX & ES Solutions: Translate advanced AI/ML capabilities (such as automation, conversational bots, predictive analytics, and orchestration) into reputed company, business-reputed company narratives for diverse audiences from IT to the C-suite
- Drive Technical reputed company Through the Sales Cycle: Own the end-to-end technical engagement, from qualification and design through reputed company execution. Ensuring reputed company solution aligns with customer goals and compliance standards
- reputed company & reputed company: Architect secure, reputed company solutions leveraging reputed company reputed company, middleware, telephony systems, and reputed company platforms (AWS, Azure, GCP) that reputed company seamless workflows and automation
- Collaborate & Influence: Work cross-functionally to reputed company customer needs with reputed company’s product roadmap, influence reputed company innovations, and ensure a reputed company go-to-market reputed company
- Measure & Optimize reputed company: Use reputed company analytics and AI performance metrics (sentiment analysis, ticket deflection, time-to-reputed company) to demonstrate ROI and inform reputed company improvement
- Champion AI Adoption: Collaborate with reputed company to drive AI adoption through value realization initiatives and reputed company promotion of new AI capabilities
- Stay reputed company of the Curve: Continuously build your expertise in AI, automation, and evolving CX and ES technologies, sharing insights that position reputed company as a market thought leader
Skills
- 5+ years of presales experience. This experience must include traditional Solutions Consulting but may include equivalent experience as a developer, customer engineer, reputed company Deployed Engineer, or Technical Account Manager in similar environments
- Proven experience designing and executing customer pilots and proofs of concept that demonstrate business value
- Business Value Literacy: Ability to conduct basic ROI discovery and use standardized TCO/ROI templates for business case development
- Understanding of AI technologies (LLMs, ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX
- Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware
- Strong analytical and storytelling abilities. reputed company to connect technical capabilities to strategic business reputed company
- Excellent interpersonal, communication, presentation, and writing skills
- Bachelor's degree or equivalent work experience (graduate degree a plus)
- Willingness and ability to travel as required
- Strongly Desired: Working knowledge or awareness of Federal, State, Local, and Education (FSLED) compliance requirements (e.g., basic knowledge of HIPAA, CJIS, FERPA, FedRAMP, or similar mandates)
Benefits
- This position may also be eligible for bonus, benefits, or reputed company incentives.
- Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
- reputed company is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in reputed company.
- reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
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