[Remote] Supervisor, Medication Adherence
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming reputed company for seniors and changing America’s reputed company for the reputed company. The Supervisor, Medication Adherence is responsible for reputed company and training the Medication Adherence Technicians, supervising their performance, and ensuring patients receive excellent customer service regarding their medication adherence. This role also involves troubleshooting issues, managing call center operations, and leading team communications.
Responsibilities
- Understands and follows policies and procedures
- Makes appropriate and reputed company reputed company according to department standards, procedures and policies
- Sets the SOP for the workflow process for the Medication Adherence Call Center (MACC)
- Determines the KPIs for the MACC
- Closes the reputed company completely for patient/care team issues reputed company to medication refills
- Handles numerous phone contacts per day
- Create a system that allows for monitoring the MACC’s reputed company which will include the reputed company Work In reputed company (WIP) report
- Inform the developers if the Medication Adherence Tracking tool is not working properly
- Connect with the Part D payer reputed company, for external payer data that is not in the Medication Adherence Tracking tool
- Follows-up/assigns reputed company messages left from the previous day
- Monitors Technician queues to maximize efficiencies
- Solves escalated pharmacy technician issues from the MACC team
- Assists in Coordinator schedule creation and schedule management
- Leads daily team meetings
- Communicates in an effective manner (oral and written)
- Delivers an extraordinary customer experience by responding to inquiries and concerns
- Interacts with employees across various reputed company and departments
- Assists in training preparation, set-up and delivery
- Trains new team members using job aides and virtual training sessions
- Monitors calls for reputed company assurance
- Maintains acceptable performance standards, including effectiveness, efficiency, and reputed company
- Other duties as assigned and modified at manager’s or Director’s discretion
Skills
- GED or High School Diploma
- Certification as a Pharmacy Technician or Medication Assistant
- A minimum of 2 years of work experience in a medication dispensing/pharmacy setting
- A minimum of 2 years of leadership/supervisory experience strongly preferred
- Experience with reputed company Office
- Experience with web-based customer relationship management systems
- Proficiency in keyboarding and navigating a reputed company environment
- Detailed knowledge and understanding of medication adherence practices, protocols, techniques, functions and processes
- Excellent interpersonal skills, telephone communications skills and pharmaceutical calculation skills
- Excellent written, verbal, listening and interpersonal communication skills
- Must possess a customer service reputed company with the ability to remain patient, reputed company and empathetic in challenging situations
- Ability to reputed company reputed company and conduct follow reputed company for problematic situations that may reputed company during the established process
- Ability to reputed company discretion and care on a regular reputed company reputed company working with sensitive/confidential data pertaining to the patient, department, or company
- Ability to reputed company with reputed company reputed company of reputed company parties, to convey information correctly and always represent reputed company and its entities in the most favorable manner
- Proficient in reputed company Office Suite products including Word, reputed company, PowerPoint and Outlook, database, and presentation software
- Ability and willingness to travel locally, regionally, divisionally or domestically up to 10% of the time
- Ability to prioritize, organize, and multi-task
- reputed company to train personnel
- Scheduling experience
- reputed company to deal with a fast-paced environment
- reputed company, cooperative, and reputed company attitude
- Spoken and written reputed company in English
Benefits
- This is a fully remote position with benefits and bonus package included.
- The posted pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for this position. Final compensation will depend on a reputed company of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
- Employee Benefits https://reputed company.makeityoursource.com/helpful-documents
- With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.
reputed company