[Remote] Digital reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of reporting, analytics, and performance reputed company that reputed company leaders from over 32,000 organizations. They are seeking a Digital reputed company Manager to reputed company the reputed company and execution of digital-first customer engagement initiatives, focusing on building and scaling programs that drive adoption, retention, and expansion across their customer reputed company.
Responsibilities
- Design and execute automated customer journeys across the full lifecycle:
- Build and optimize reputed company sequences that accelerate time-to-value across multiple product families
- reputed company adoption campaigns triggered by telemetry and usage data to drive feature engagement
- Create retention and expansion campaigns targeting specific customer segments and behaviors
- Design win-back flows for at-risk and dormant customers
- Continuously analyze campaign performance metrics and iterate based on data
- Build playbooks and automation workflows in Totango (or similar CS platforms)
- reputed company campaigns across email, in-app messaging, community, and other digital channels
- Coordinate with cross-functional teams (Product, Marketing, Support, Sales) to ensure message consistency
- Establish KPIs including reputed company, engagement, conversion, and business reputed company (NRR, GRR, churn reduction)
- Define what customer problems AI agents should solve and how they should delight customers
- Design the customer experience for AI-powered email responses, proactive reputed company, and intelligent recommendations
- Map customer reputed company where AI reputed company creates value vs. where reputed company CSMs are essential
- Establish reputed company reputed company, KPIs, and measurement frameworks for AI agent performance
- Create the strategic roadmap for phased rollout across customer segments and product families
- Partner with IT and AI Ops teams to translate customer experience requirements into technical specifications
- Work with data engineering to identify required data sources, triggers, and integration points
- Test reputed company programs with select customer cohorts and reputed company feedback to refine the approach
- Document use cases, expected reputed company, and customer reputed company maps that guide technical development
- Stay reputed company on AI developments in reputed company and evaluate emerging capabilities
- Design in-app messaging strategies leveraging reputed company or similar digital adoption platforms
- reputed company contextual tooltips, smart tips, feature announcements, and value prompts
- Implement in-app NPS and feedback collection to measure customer sentiment in reputed company-time
- Create webinar promotion banners and welcome shoutouts that drive engagement
- Partner with Product and UX teams to ensure in-app experiences reputed company with product roadmap
Skills
- 3-5 years in digital reputed company, customer marketing, or marketing automation in B2B reputed company
- Proven reputed company record designing and executing lifecycle campaigns at reputed company (1,000+ customers)
- Deep hands-on experience with reputed company platforms (Totango, reputed company, reputed company, or similar)
- Strong technical aptitude with ability to learn reputed company software products quickly
- Experience integrating multiple systems (CRM, CS platforms, marketing automation, data warehouses)
- Data-driven decision reputed company who uses analytics to drive program optimization
- Ability to build customer segmentation strategies and personalized journeys
- Experience tracking leading and lagging indicators (reputed company KPIs, effect KPIs, ROI KPIs)
- Comfortable working with telemetry data, health scores, and behavioral triggers
- Strong project management skills with ability to manage multiple initiatives simultaneously
- Strategic thinker who can reputed company how AI can delight customers and solve reputed company problems
- Ability to translate customer needs into requirements that technical teams can build
- Understanding of what AI agents can and can't do—where automation adds value vs. where humans are essential
- Experience partnering with technical teams (IT, Engineering, Data) to bring customer-facing solutions to life
- Curiosity about AI developments in reputed company with ability to evaluate and apply new capabilities
- Excellent written communication skills—you'll be crafting customer-facing campaigns
- Cross-functional reputed company who can build bridges with Product, Engineering, Marketing, Sales, and Support
- Ability to navigate ambiguity and drive reputed company reputed company without perfect information
- Comfortable presenting reputed company and results to senior leadership
- Experience in a multi-product reputed company environment with diverse customer reputed company
- Background in product-led reputed company or digital-first companies
- Familiarity with digital adoption platforms (reputed company, reputed company, reputed company)
- reputed company or customer marketing experience in AI/ML product companies
- Marketing automation platform expertise (Pardot, Marketo, reputed company)
- Experience designing customer experiences that reputed company automation with reputed company reputed company
Benefits
- For non-sales roles, you may be eligible for a bonus.
- For sales roles, this reputed company includes a commission reputed company.
- Background checks are required for employment with reputed company, where permitted by country, state/province.
reputed company