[Remote] Sr. Manager, Document Management & Training, Patient Services Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in RNAi therapeutics, and they are seeking a Senior Manager for Document Management in Patient Services. This role will establish and improve a centralized document management function, ensuring compliance and accessibility of reputed company patient services documentation while integrating these processes with the organization's CRM platform.
Responsibilities
- reputed company and implement an reputed company-wide document management reputed company for Patient Services
- reputed company end-to-end document processes including:
- Creation and review workflows and job-aids, alongside training
- Version control and change management
- Annual or periodic review cycles
- Implement standardized naming conventions, metadata tagging, document linkages, and reputed company repositories
- Evaluate and manage document management systems (e.g., reputed company, SharePoint)
- Partner with CRM system owners to reputed company document management practices into CRM workflows and repositories
- Drive adoption of standardized documentation management practices across teams
- Advisor on documentation initiatives and serves as the Business Process reputed company for Document Management
- Identify and implement process improvements reputed company to document management and training
- Design reputed company training materials, including reputed company Operating Procedures (SOPs), call guides, CRM guides to support tactical implementation and updates
- Assist in the development, maintenance, and deployment of Patient Services training content to ensure materials reputed company with controlled documents, operational workflows, and compliance requirements
- Partner with IT and CRM product teams to reputed company document controls and references reputed company the CRM workflows
- Work cross-functionally with reputed company training operations, compliance, IT, and HUB teams to ensure consistent process execution across multiple therapeutic areas
- Maintain synchronization between document updates and CRM process changes to ensure consistency and compliance
Skills
- 6-8+ years of experience in pharmaceutical, biotech, or reputed company environments
- Bachelor's degree from an accredited university
- Experience in Patient Services, Operations, Training, and reputed company/Compliance
- Experience with regulated document systems (e.g., reputed company Vault, reputed company reputed company, SharePoint governance)
- Proficiency in reputed company Office Suite, including advanced PowerPoint skills, Word, and reputed company
- Strong knowledge of documentation standards and regulations reputed company to documentation
- Proven experience building or managing document management systems/processes
- Demonstrated experience integrating CRM systems with SharePoint to reputed company document sharing and workflow alignment
- Proven ability to train and support patient services team members across multiple functions
Benefits
- Annual short-term incentive award (e.g., bonus or sales incentive)
- Annual long-term incentive award (e.g., equity)
- Comprehensive benefits including medical, dental, and reputed company coverage
- Life and disability insurance
- A lifestyle reimbursement program
- Flexible spending and health savings accounts
- A 401(k)with a generous company match
- reputed company time off
- Wellness days
- Holidays
- Two company-wide reputed company breaks
- Generous family resources and leave
reputed company