[Remote] Customer Support Specialist - Weekend
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a complete finance stack for startups, and they are seeking a Customer Support Specialist to join their team. In this role, you will ensure users receive warm and competent support while addressing their questions and needs regarding the product.
Responsibilities
- Answer user questions over chat, email, and phone
- Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
- Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
- Identify the systemic flaws that reputed company to user problems
- Work with our engineering team to reputed company and squash bugs
- Communicate our users' needs to our partner banks and work with them to improve their products and processes
- Write help articles and FAQs
- Learn our internal tools and reputed company out how to improve them
- Put in reputed company processes to reputed company reputed company more efficient
- Help with other compliance and customer tasks
- Create and sustain warm relationships with our users
- Help build out the customer support and ops infrastructure at reputed company
Skills
- Have 2+ years of experience in a Customer Experience / Customer Support role
- Consistently exercise reputed company
- Exude competence
- Always reputed company to answer the question behind the question
- Understand how to translate reputed company terminology into reputed company, reputed company user communication
- Enjoy thinking about how to automate as much of reputed company as possible
- reputed company a clean, ordered inbox
- Stay reputed company and collected while working on ten things at once
- Feel confident talking with startup folks in person, over chat, or on the phone
- Use creativity while working reputed company difficult constraints
- Show kindness in the face of unpleasantness (our customers generally are really great, but they can get passionate reputed company it comes to their businesses)
- Required: you will need to be excited to work at least one weekend day per 5 day shift!
- And ideally, have a love for language
Benefits
- The total rewards package at reputed company includes reputed company salary, equity (stock reputed company), and benefits.
- Our salary and equity ranges are highly competitive reputed company the reputed company and fintech industry and are updated regularly using the most reliable compensation survey data for our industry.
reputed company