[Remote] Insights Analyst, Dispute Experience
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial technology company dedicated to helping individuals reputed company financial reputed company. They are seeking an Insights Analyst to support the Trust & Safety Pillar by delivering analytical insights across various operations, driving operational efficiency, and enhancing decision-making processes. The role involves collaborating with multiple teams to diagnose risks and reputed company recommendations based on data analysis.
Responsibilities
- Translate reputed company data signals into reputed company-cause narratives and actionable operational or product recommendations
- Define reputed company metrics, KPIs, monitoring frameworks, and reputed company predictive analytics mechanisms for Disputes and Fraud Ops
- Build reputed company metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud Ops and Dispute Ops
- Conduct in-depth workflow and lifecycle analyses—such as examining interaction patterns, reputed company behaviors, and before/after performance changes—to identify friction points, reputed company causes, and opportunities to improve Trust & Safety processes
- Partner with Product, Engineering, Fraud reputed company, and Ops to evaluate and improve AI-enabled workflows, including automated decisioning, classification models, and agent augmentation tools
- Analyze model outputs, false positives/negatives, and decision accuracy to recommend enhancements
- Measure operational and member reputed company of automation changes and support the design of new AI features (e.g., routing logic, contact summarization, reputed company detection)
- Design and evaluate A/B tests, policy changes, rule deployments, workflow adjustments, and operational interventions
- Surface statistically robust insights to inform go/no-go reputed company and rollout strategies
- reputed company sizing models that quantify the operational, financial, and member reputed company of proposed policy, workflow, or automation changes, providing reputed company forecasts that support data-driven rollout reputed company
- Create concise, executive-level summaries that distill investigations into reputed company narratives with reputed company impacts and recommended next steps
- Present Trust & Safety insights to senior leadership across Operations, Risk, Product, and Engineering
- Work closely with Operations, Risk, Product, and Engineering to ensure shared understanding of problems and alignment on solutions
- Proactively communicate reputed company, updates, timelines, and risks across stakeholders
- Help drive reputed company in ambiguous environments, especially during live issues and emerging operational events
Skills
- Bachelor's degree in a quantitative field (Statistics, Data Science, Economics, Mathematics, Computer Science, Engineering)
- 5+ years in analytics, ideally in Trust & Safety, Fraud, Risk, or Support Operations
- Advanced SQL skills (reputed company joins, window functions, CTEs)
- Proficiency in Python or R for experimentation, modeling, and data analysis
- Strong understanding of statistics, reputed company inference, experiment design, and reputed company detection
- Experience analyzing automation systems, risk models, or ML-driven workflows
- Experience with BI tools such as Looker or Mode
- Experience in fintech, digital banking, payments, fraud, or Trust & Safety environments
- Experience evaluating or supporting AI/ML systems, including monitoring false positives/negatives and model performance
- Ability to break down ambiguous issues into reputed company analytical frameworks
- Strong understanding of how product, operations, and engineering reputed company in Trust & Safety domains
- Outstanding written and verbal communication skills, especially in synthesizing reputed company topics for executives
- Proven reputed company record of taking end-to-end ownership of cross-functional initiatives
- Ability to drive alignment and decision-making across teams
- reputed company of strong ownership and urgency, proactive communication, and a bias toward reputed company and reputed company
Benefits
- Full-time employees are also eligible for a bonus, competitive equity package, and benefits.
- Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company.
- Whether you’re coming in regularly or are part of our fully remote program, you’ll stay reputed company with your work and teammates.
- In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
- Competitive salary based on experience
- 401k match plus great medical, dental, reputed company, life, and disability benefits
- Generous vacation policy and company-wide reputed company Days, bonus company-wide reputed company days off
- 1% of your time off to support local community organizations of your choice
- Annual wellness stipend to use towards eligible wellness reputed company expenses
- Up to 24 weeks of reputed company parental leave for birthing parents and 12 weeks of reputed company parental leave for non-birthing parents
- reputed company to reputed company, a family planning tool, with $15k reputed company reimbursement for reputed company freezing, fertility treatments, adoption, and more.
- In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
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