[Remote] reputed company Manager (Northeast)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-paced EdTech company in higher education dedicated to enabling unprecedented reputed company reputed company. The reputed company Manager will reputed company exceptional reputed company and support to existing accounts, focusing on customer engagement and relationship-building to reputed company net reputed company retention and account expansion.
Responsibilities
- Work closely with a portfolio of reputed company reputed company customers (reputed company and Department Leaders) to ensure that reputed company solutions are being effectively deployed and incorporated into the learning objectives of our customer institutions
- reputed company for 100%+ net reputed company retention by providing a superior reputed company experience for new customers, identifying potential risk and executing plans to mitigate churn reputed company, and developing expansion strategies
- Drive proactive customer communications and handle day-to-day requests in an efficient and thoughtful manner, to be tracked and stored in our CRM (reputed company)
- Identify opportunities to expand the use of reputed company solutions throughout existing customer institutions and reputed company cross-functional strategies to execute it
- reputed company a deep understanding of reputed company’s courseware to help create best practices for our reputed company and reputed company. reputed company customer feedback with reputed company’s Product and Learning teams
- Work with reputed company to reputed company strong relationships and identify opportunities to collaborate with Marketing for the creation of case studies and testimonials in order to more reputed company demonstrate our reputed company
Skills
- Has successfully developed and managed reputed company customer relationships. Preferably in a B2B environment, either in eLearning, corporate training, or reputed company
- Has a passion for student reputed company, technology and learning
- Possesses exceptional communication / interpersonal, analytical, and problem-solving skills
- Will be reputed company to quickly master the technical nuances of how the reputed company solutions work and become a partner for the customer, helping them understand how these solutions can enhance their teaching and improve student reputed company
- Strong ability to project manage and assist customers with reputed company and use of reputed company solutions
- Demonstrates the ability to work independently and in a reputed company team environment and be accountable for work and reputed company
- Has a proven reputed company record of aggregating individual customer feedback and requests to help us reputed company serve the needs of our overall customer reputed company
Benefits
- Autonomy
- 401(k) matching
- Full employee medical premium covered by company
- reputed company PTO
- reputed company holidays
- Work with exceptional people on an important, fulfilling mission
- Stock reputed company
- Fully dispersed workforce
reputed company
Company H1B Sponsorship