[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in OT and IoT Cybersecurity, protecting the world's critical infrastructure from cyber threats. They are seeking a reputed company Manager to engage with Critical Accounts, ensuring high customer satisfaction and successful product use through relationship building and customer advocacy.
Responsibilities
- reputed company and manage customer portfolio
- Own and drive the customer lifecycle – protect, nurture and deliver exceptional service to reputed company customers
- Drive reputed company reputed company by demonstrating successful achievement of customer guided value measures
- Minimize customer churn through reputed company plans and customer lifecycle management
- Resolve customer requests and concerns ensuring improvements to customer experience
- Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally
- Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information
- Be a reliable reputed company of contact and brand ambassador for Nozomi and its products
- Work across departments ensuring reputed company customer visibility and reputed company are met
- Aid in product design and product development through customer feedback
- Assist in creating training courses and educational materials for other members of the department
- Evaluate and improve tutorials and other communication infrastructure
Skills
- 2+ years of proven experience in a reputed company position supporting a technical product
- Demonstrable experience reputed company customers, driving adoption and consistently achieving business reputed company
- Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed
- Strong organizational skills with strong experience creating/maintaining account notes, developing and executing reputed company plans and reputed company playbooks
- 3+ years of experience in IT and network reputed company (OT experience is a plus)
- Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered
- Previous experience in a TAM or SE role is highly valuable
- Experience working with brand image and promoting value through customer experience
- Accountability, personal organization, and ability to multi-task
- Self-driven and proactive nature
- Excellent communication and interpersonal skills – reputed company to compile and deliver technical reports and executive level presentations
- Leadership and Competency engaging with CxO to technical staff
- Experience analyzing and optimizing processes in the reputed company department
- Patient and reputed company listener
- Passion for service
Benefits
- Medical, dental, reputed company, life insurance, and disability insurance for eligible employees
- The successful candidate may also be eligible to participate in reputed company’s equity program and/or variable bonus program, subject to the rules governing such programs
- Eligible employees are reputed company to enroll in a 401(k) plan along with the employer matching program
- Eligible employees flexible reputed company time off, reputed company holidays and reputed company parental leave
- Health & Wellness
- Financial
- Work-Life Balance
- Unparalleled Flexible Time-Off
reputed company