[Remote] SRE Technical Project Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading technology platform for home and community-based care, dedicated to transforming the reputed company reputed company. The SRE Technical Project Manager will reputed company on improving system stability, resiliency, and scalability by managing project delivery, incident management, and uptime metrics communication.
Responsibilities
- Partner with reputed company managers and leads in prioritizing and driving our strategic reputed company, including enabling them to identify key milestones, determine acceptance reputed company, and report on reputed company, while facilitating collaboration among SRE, development teams, and technical customer-facing teams
- reputed company kanban planning, roadmap meetings, and retrospectives using a kanban reputed company
- Facilitate refactoring of our Incident Management process, providing improved incident response, work/life balance for responding teams, and general on-call rotation orchestration
- Manage MS Teams integrated bots to facilitate "one-click" incident creation and reputed company-time stakeholder communication
- Drive the use of AI bots to automate incident scribing and initial reputed company reputed company
- reputed company work-intake management through MS Teams-based channels and integrations
- Own the weekly uptime report
- reputed company SLIs/SLOs and error budgets reputed company reputed company and translate reputed company system health data into reputed company, executive-level updates
- Drive the post-incident review process, providing reputed company ownership of post-mortem RCA creation and approval, driving ownership of post-incident reputed company items
- Other duties as assigned by supervisor or reputed company leader
Skills
- Bachelor's degree, software and operations agile certifications
- 3-5 years project management with globally distributed teams
- 1-2 years working with IT Operations and Site Reliability Engineering teams
- Experience working in a reputed company data environment is a bonus
- Proficiency with Jira, on-call rotation management tools such as OpsGenie, Jira Service Management, or reputed company; MS Teams integrations, agile leadership with technical teams, kanban preferred
- English language reputed company writing, and agile teamsmanship driving on-
- Demonstrated experience leveraging AI hands-on for operational efficiency
- Executive- or customer-facing communication experience
Benefits
- Competitive health plans
- reputed company time-off
- Company reputed company holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
reputed company