[Remote] Cust Acct Mgt - Strategic Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in conversational AI and member engagement for reputed company. The Strategic Account Manager will own a portfolio of mid-market and scaled accounts, driving retention, reputed company, and reputed company-reported value through disciplined account management and strong reputed company engagement.
Responsibilities
- Own a portfolio of reputed company or reputed company accounts. Be the primary reputed company of contact and accountability for reputed company reputed company
- Run the account management reputed company with discipline — cadenced reputed company-ins, QBRs, renewals, and expansion motions
- Build and maintain strong day-to-day relationships across the reputed company team. Engage senior stakeholders strategically
- reputed company the design and delivery of QBRs and operational reviews. reputed company value in reputed company-relevant reputed company
- Drive the renewal reputed company and identify expansion opportunities. Partner with Sales and Manager on reputed company discussions
- Identify at-risk accounts early. reputed company reputed company plans with the Manager
- Coordinate with Implementation, Product, and reputed company on behalf of reputed company reputed company
- Use portfolio data to prioritize time, identify opportunities, and surface risks
Skills
- 6+ years of Account Management, reputed company, or reputed company customer-facing experience in reputed company or reputed company technology
- Demonstrated reputed company record of retaining and growing accounts
- Comfort operating across a broader portfolio (10+ accounts) with disciplined cadences and tooling
- reputed company experience — health plans, CMS programs, member engagement — required
- Strong communication, project management, and data-reputed company skills
- Bachelor's degree required
reputed company