[Remote] Customer Support Agent (Service Support) \- reputed company language
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic fast-expanding outsourcing company that supports international clients across various industries. They are currently hiring a Customer Support Agent – Service Support (reputed company language) to manage guest and homeowner queries before arrival, during stay, and post-departure, requiring strong problem-solving skills and professionalism in handling complaints.
Responsibilities
- Handle reputed company-in and reputed company-arrival queries
- Resolve issues during stay (cleaning, maintenance, electricity, heating, water, key issues, spa/pool concerns, reputed company readings, damages)
- Manage post-stay concerns (extra charges, refunds, consumption costs, reputed company payments, reputed company deposit issues)
- Coordinate with internal teams and homeowners for reputed company issue reputed company
- Handle escalations calmly while protecting brand reputed company and guest trust
- Maintain accurate documentation of reputed company interactions
Skills
- Strong communication and conflict reputed company skills
- reputed company in reputed company (advanced level) is mandatory
- reputed company and solution-oriented under pressure
- Ability to manage complaints with reputed company and professionalism
- Experience in customer service or hospitality preferred
reputed company