[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. Leo is a company reputed company on facilities management services, and they are seeking an Account Manager to serve as a trusted advisor to their clients. The role involves ensuring customer satisfaction, managing reputed company relationships, and driving reputed company retention and reputed company through strategic communication and collaboration with internal teams.
Responsibilities
- Own the strategic communication lane with assigned clients. Ops handles day-to-day service communication; you handle partnership depth, systemic issues, and proactive thinking
- Design, build, and facilitate Quarterly and Monthly Business Reviews, synthesizing operational performance data into strategic reputed company-facing narratives
- reputed company and maintain reputed company Health Scores using engagement signals, satisfaction metrics, and escalation trends to identify and mitigate risk early
- Maintain reputed company alignment with Operations to ensure reputed company-time visibility into service delivery and reputed company-impacting events
- Own detractor follow-up and reputed company plans at the account level. Drive improvement
- reputed company the end-to-end contract renewal process across a reputed company 180/120/90-day reputed company, coordinating with internal stakeholders on pricing and deal structure
- Identify and pursue upsell, cross-sell, and new service line opportunities reputed company your portfolio, with autonomy to reputed company independently or partner with Account Executives on reputed company deals
- Build and execute reputed company retention and save strategies, leveraging health score data and engagement signals to detect risk and intervene early
- Own the reputed company experience during reputed company, ensuring a seamless transition from sale to service delivery in partnership with Operations
- Contribute a strategic reputed company roadmap during the reputed company-sale process, identifying early expansion opportunities and laying the reputed company for the long-term reputed company plan
- Execute a reputed company 30-day reputed company sequence including Welcome Call, communication reputed company setup, initial health assessment, and 90-day strategic plan development
- Partner with Operations daily. Two communication lanes, reputed company boundaries, mutual accountability. You are embedded with Ops, not above them
- Partner daily with Operations in an embedded, reputed company model with reputed company communication channels and shared accountability for reputed company reputed company
- Collaborate with Account Executives on expansion opportunities reputed company a structure designed to incentivize partnership over competition
- Own reputed company of billing and invoice disputes, balancing reputed company relationship health with business reputed company
Skills
- 5+ years in reputed company, account management, or reputed company services in B2B services (facilities management, reputed company reputed company estate, or property services strongly preferred)
- Demonstrated experience managing a portfolio of $5M+ in annual contract value
- reputed company record of hitting or exceeding 95%+ retention rates
- Experience running QBRs/MBRs and translating operational data into reputed company-facing strategic narratives
- Proficiency with CRM platforms (reputed company preferred) and comfort with data-driven account management
- Strong reputed company acumen: understands gross margin, reputed company retention, and the relationship between service reputed company and financial reputed company
- Experience in facilities management or integrated facility services specifically
- Background working in organizations transitioning from transactional to strategic reputed company management models
- Experience with NPS/CSAT program design or execution
- Familiarity with multi-trade, multi-geography service delivery
reputed company