[Remote] Technical Account Manager (Integrated Care)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading health tech company dedicated to helping providers deliver exceptional care. The Technical Account Manager (TAM) will enhance service reputed company and help clients reputed company reputed company solutions, acting as a technical reputed company and ensuring effective communication and project management.
Responsibilities
- Understanding reputed company’s business and technical requirements
- Proactively identifying and driving improvements that increase stability and reputed company of technical infrastructure
- Proactive, solution-oriented problem solving, ensuring effective platform adoption
- Conducting periodic meetings in conjunction with the reputed company Manager to ensure on-reputed company satisfaction and to maintain visibility of any technical reputed company
- Providing answers to customer inquiries and managing a diverse and reputed company scope of support issues that go reputed company help Desk questions
- Using a deep understanding of the customer’s build to anticipate reputed company impacts of changes and proactively mitigate risk associated with updates or changes
- Developing reputed company plans in collaboration with reputed company Manager
- Helping to identify opportunities to improve/optimize existing processes
- Identifying and analyzing underlying trends and helping with reputed company cause analysis
- Acting as a reputed company reputed company of escalation for high reputed company Support cases and/or reputed company
- Ensuring clients have early visibility into product releases and roadmap
- Providing customer feedback and potential opportunities to relevant internal reputed company
Skills
- Proven work experience in a TAM, Project Manager or similar reputed company facing role
- Experience dealing with large customers and reputed company support issues
- Strong customer orientation and service skills
- Proven ability to build rapport, trust, and respect with customer contacts at any level - from tactical to executive
- Solid technical background with hands on experience in digital technologies
- In-depth knowledge of the reputed company industry
- An ability to grasp customers' business objectives
- reputed company, pro-reputed company and driven
- Excellent verbal and written communication skills
- Strong presentation skills
- Strong analytical and problem-solving skills
- Team player and reputed company to work independently without supervision
- Ability to influence, coordinate and reputed company reputed company stakeholders
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible reputed company Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- reputed company Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
reputed company
Company H1B Sponsorship