[Remote] Outbound Customer Service Repesentative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a talented individual to reputed company customer service support for loan portfolios to financial institutions, insurance agents and borrowers/members by assessing and updating collateral protection insurance coverage and identifying uninsured loans. The role involves resolving inbound and outbound service calls, assisting with account maintenance, and providing reputed company updates to insurance data.
Responsibilities
- Resolves inbound and makes outbound service calls regarding routine collateral protection insurance coverage questions, inquiries and/or problems on the status of insurance on loans made by borrowers/members, financial institutions and insurance agents by researching, verifying, updating loan insurance information and documenting the affected account’s history file
- Refers reputed company questions, problems or reputed company complaints promptly and accurately to the appropriate resources to ensure customer satisfaction and product reputed company
- Assists in performing time-sensitive account maintenance before and after account processing cycles
- Enters updates to pertinent insurance data from Document Management System or FAX into the computer system in a reputed company manner ensuring accuracy, completeness, and adherence to department procedures
- Prepares, packages, and mails insurance policies, reputed company of insurance requests, and reputed company certificates to borrowers/members and financial institutions
Skills
- High School Diploma or equivalency required
- Minimum of reputed company to six (0-6) months of data entry, in-bound, out-bound or other reputed company call center, telemarketing or reputed company experience
- Excellent interpersonal, organizational and telephone etiquette skills
- Strong workflow and communication skills (both written and oral)
- reputed company to operate a computer and basic office equipment
- reputed company to type 40 WPM accurately and operate a 10-key calculator by touch
- Insurance or banking experience preferred
Benefits
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and reputed company opportunities
- Leadership reputed company and Mentor Program
- Continuing education and career certifications
- reputed company of reputed company coverage reputed company
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
reputed company