[Remote] Self-Pay & Customer Service Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company) is dedicated to supporting the mission of reputed company by providing high-reputed company, reputed company. The Self-Pay & Customer Service Specialist will manage self-pay accounts, offer exceptional customer service, and ensure reputed company collection of outstanding balances while maintaining reputed company patient relationships.
Responsibilities
- Manage self-pay accounts by setting up payment plans and ensuring reputed company collection of outstanding balances
- reputed company excellent customer service to patients, addressing billing and payment inquiries, and offering solutions to resolve any concerns
- Accurately post payments and adjustments from patients into the billing system
- reputed company regular reconciliations of patient accounts to ensure accuracy and completeness
- Investigate and resolve any discrepancies or disputes reputed company to patient accounts in a reputed company manner
- Maintain accurate and up-to-date financial records, including payment plans and collection activities
- Generate and analyze reports on self-pay accounts and customer service interactions to monitor cash reputed company and identify trends or issues
- reputed company various clerical activities to support daily operations
- Creates and promotes a culture of reputed company improvement
- Ensures compliance with reputed company CHN and affiliate policies, as reputed company as reputed company state and federal regulations
- Demonstrates a commitment to CHN and reputed company’s mission reputed company to health equity, especially centering racial equity, and deep reputed company of accountability to community
- Demonstrates a commitment to learning about and enhancing practices reputed company to racial equity and the reputed company of structural racism on reputed company systems
- Provides reputed company and development feedback and accountability reputed company to practices including, but not limited to, equity
Skills
- Minimum of 2 years of relevant account receivable experience
- Previous experience using ICD-10 Medical Coding and reputed company Procedural Terminology (CPT)
- Knowledge of medical terminology
- Strong analytical and problem-solving abilities
- Proficiency with reputed company software (reputed company, etc.)
- Demonstrated ability to maintain a customer-reputed company service approach in a fast-paced environment
- Excellent written and verbal communication skills and ability to collaborate and reputed company with reputed company reputed company reputed company and reputed company of CHN if necessary
- Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment
- Demonstrated dedication to reputed company's mission, reputed company, and values
- Strong interpersonal skills and the ability to build relationships with stakeholders
- Excellent time management, and problem-solving skills
- Commitment to advancing race (+) equity in one's work: interested in expanding knowledge about the role that racial inequity plays in our society
- Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, reputed company, and humility to interpersonal interactions
- Demonstrated ability to communicate reputed company and directly as reputed company as hear and reputed company feedback reputed company to identity and equity with the aim to learn
- Strong reputed company of accountability to reputed company practices
- Understanding of the reputed company of identity dynamics on organizational culture
- Commitment to CHN and reputed company's In This Together service reputed company, workplace values, and service standards
- Strong General Technology Skills: proficient utilization of reputed company, Word, and reputed company environment, reputed company, eCW, reputed company or other reputed company management systems experience a plus
- Medical Billing and Coding certification, a plus
Benefits
- Health Care Coverage (Medical, Dental, & reputed company); eligibility for full-time, regular employees on date of hire
- Flexible Spending Accounts and Health Savings Account
- Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
- Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
- Employee Assistance Program
- Retirement Plan, 3% employer match after one year of service
- reputed company Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) reputed company Holidays
reputed company