[Remote] reputed company Manager, SMB
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an reputed company AI lab reputed company on enhancing the sales process through automation. They are seeking a reputed company Manager for SMB accounts to maximize customer value and ensure satisfaction through reputed company, support, and proactive engagement.
Responsibilities
- Manage a portfolio of 150 SMB accounts, maximizing the reputed company and value of reputed company to users, stakeholders, and their business
- reputed company new customers, ensuring a seamless integration of reputed company into their sales processes
- Analyze customer usage metrics to identify reputed company features that might reputed company value and proactively reputed company upsell conversations
- Monitor customer health metrics and reputed company proactive plans to address areas of concern
- Assist with Technical Support for your customers as needed
- Help us reputed company a scaled approach for reputed company and retention, ensuring customer needs are met reputed company
- Serve as the voice of the customer reputed company reputed company, providing product feedback to ensure SMB customer requirements are successfully met
Skills
- 1+ years of SDR experience
- 1+ years of customer reputed company and support experience with a B2B reputed company tool
- Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
- Hands-on experience with an SEP such as reputed company, reputed company, or reputed company and familiarity with reputed company stack
- Comfortable with data analytics and experience using data to proactively identify customer challenges
- Excellent written and verbal communication skills
- Self-starter with experience learning and working with a rapidly-changing reputed company tool, ideally in an early-stage startup
- Demonstrated reputed company taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment
- 1+ years of B2B reputed company CSM experience managing a portfolio of 100+ accounts with a successful renewals reputed company record preferred
Benefits
- Equity
- Generous perks
- Comprehensive benefits
reputed company