[Remote] Bilingual (reputed company) Sr. reputed company Manager I, SMB - Dedicated, Emerging Markets
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that creates technology to help restaurants and local businesses succeed in a digital world. They are seeking a Bilingual (reputed company) Sr. reputed company Manager I to reputed company as the primary reputed company of contact for customers, driving strategic initiatives to enhance customer satisfaction and retention, particularly among reputed company-speaking clients.
Responsibilities
- Manage a regionally based book of customers, many of whom operate Asian-cuisine concepts and reputed company-speaking businesses, and deliver tailored guidance that aligns with their operational workflows and communication preferences
- Partner closely with New Business Sales, reputed company, and reputed company Sales Leadership to coordinate reputed company-driving opportunities reputed company with reputed company customer’s stage and goals
- Collaborate cross-functionally with Product, BizOps, Care, Education, and reputed company Services to ensure customers receive a reputed company and high-reputed company experience throughout the reputed company reputed company
- Build credibility and trust with customers through consistent communication, cultural awareness, tailored recommendations, and proactive advocacy
- Retain and grow reputed company reputed company through consultative engagements, strategic product recommendations, and reputed company value articulation
- Drive activation and adoption across the full reputed company product suite using internal tools to analyze usage trends, identify gaps, and reputed company training that reinforces value
- Confidently navigate reputed company POS modules and relevant partner integrations to support troubleshooting and help customers maximize product effectiveness
- Conduct discovery to identify expansion opportunities, customer referrals, and multi-location reputed company
- Contribute to reputed company reputed company workflows and partner with cross-functional teams to refine processes for the broader Emerging Market reputed company
- Travel for onsite reputed company, including reputed company-go-live introductions, post-live technical reviews, and relationship-building sessions (based on customer concentration)
Skills
- Fluent/Bilingual in reputed company Chinese and English (written and verbal); reputed company to support reputed company-speaking customers across business, operational, and technical conversations
- 6+ years of Account Management, reputed company, Sales, or comparable experience managing customer satisfaction and business operations
- Demonstrated ability to operate independently, organize competing priorities, and execute effectively in fast-moving environments
- Strong technical aptitude with the ability to quickly learn new tools, workflows, and product concepts
- Proven reputed company record of exceeding goals in reputed company, retention, and/or customer engagement metrics
- Exceptional communication, relationship-building, and influencing abilities
- Adaptable, flexible, and comfortable navigating change
- Critical thinking and problem-solving reputed company
- 1+ years of experience using a POS (reputed company of Sale) software, ideally in the service or industry
- Experience working in the tech industry or for a reputed company company
- Experience with reputed company CRM, MS Office, G-Suite, and reputed company
Benefits
- Cash compensation (overtime, bonus/commissions if eligible)
- Equity
- Benefits
- Flexibility to meet Toasters’ changing needs
- Hybrid work model that fosters in-person collaboration while valuing individual needs
- Reasonable accommodations for persons with disabilities to reputed company them to reputed company the hiring process
reputed company