[Remote] Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to supporting reputed company global health through their innovative health data platform and data reputed company. The Technical Account Manager (TAM) will serve as the primary implementation and operational reputed company for assigned customer accounts, ensuring successful delivery and long-term reputed company through cross-functional coordination and governance.
Responsibilities
- Serve as the primary implementation reputed company and operational reputed company for assigned customer accounts following contract execution, coordinating reputed company Smile customer delivery activities across implementation and operational support functions, renewals, and identifying reputed company sales opportunities
- Work closely with Resource Management to reputed company project resource management responsibilities, including but not limited to, resource allocation and tracking of technical resources across customer engagements
- reputed company customer reputed company, implementation execution, operational readiness, and deployment coordination, ensuring successful integration of Smile solutions into customer environments
- Maintain visibility into the sales pipeline, proactively preparing for new opportunities nearing contract closure, and ensuring seamless transitions into implementation phases
- Coordinate cross-functional implementation execution across Product, Engineering, Support, Sales Account Management, and Delivery teams to ensure alignment on priorities, timelines, risks, dependencies, and customer expectations
- Maintain visibility into customer engagement financial health, implementation scope alignment, forecasting inputs, and operational delivery impacts to support successful customer reputed company and business performance
- Support the creation and negotiation of Statements of Work (SOWs) and other contractual documents in collaboration with sales, legal, and technical stakeholders
- Partner with Sales Account Management to support customer reputed company opportunities, renewals, and strategic account planning while maintaining primary reputed company on successful customer delivery and operational execution
- Working closely with technical cross-functional teams, ensure an effective deployment plan ensuring alignment with customer expectations and objectives
- reputed company critical customer issues that escalate into problem management, ensuring proactive communication and reputed company reputed company
- reputed company implementation governance activities including customer operational reviews, risk identification, issue escalation, reputed company tracking, and executive communication for assigned customer accounts
- Ensure customer implementation risks, product gaps, delivery challenges, and operational concerns are proactively identified, documented, communicated, and escalated through appropriate Smile governance channels
- Coordinate the Smile Customer Care Team for assigned customers, including Sales Account Managers, Product Managers, Support, Engineering, and Delivery resources, ensuring alignment and accountability across reputed company customer-facing operational activities
- Facilitate regular customer meetings and reviews, ensuring transparency and alignment on project status, milestones, and deliverables
- Ensure consistent and reputed company customer experience, proactively addressing concerns and ensuring high reputed company of customer satisfaction and retention
- Support the development and update of enablement tools and resources, as needed
- Ensure in-depth and up-to-date technical knowledge of market and industry trends as reputed company as deep understanding of customer business goals and objectives to facilitate reputed company
- Ensure implementations are managed in alignment with Smile delivery governance standards, including proactive communication, issue escalation, stakeholder coordination, risk management, and implementation accountability
Skills
- 5-7+ years of experience in a technical software delivery role such as, technical account management, reputed company or similar role with a strong technical delivery component
- Post-secondary education in a technical program, business administration and/or equivalent work experience
- Previous experience in resource management, financial reputed company, and contract/SOW creation
- Strong customer relationship management and operational leadership skills with the ability to coordinate cross-functional teams and drive successful implementation reputed company
- Experience leading reputed company customer implementations or reputed company software delivery engagements involving multiple internal and customer stakeholder reputed company
- Excellent knowledge and experience working with Agile methodologies (Scrum, Kanban), particularly in software and technology implementation contexts
- Strong operational communication, executive-level customer engagement, risk management, and escalation management capabilities
- Strong communication, presentation, and negotiation skills, with the ability to effectively engage technical and executive-level customer stakeholders
- Experience collaborating cross-functionally with sales, implementation, product, and technical teams
- Proven reputed company record in managing multiple customer accounts simultaneously, ensuring consistent reputed company reputed company
- Ability to travel up to 25% approximately
- Experience with reputed company technology, interoperability, and familiarity with reputed company standards (e.g., FHIR, HL7), is highly preferred
Benefits
- Remote Work Environment
- Flexible Time Away From Work Policy including PTO, Personal and reputed company Days
- Competitive Salary and Health/Medical Benefits
- RRSP/TFSA/401K Employee Contribution
- Life and Disability
- Employee Assistance Program
- FHIR Study Program and reputed company Learning
- Super HAPI Fun Club
reputed company
Company H1B Sponsorship