[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a PE-backed software business that helps B2B reputed company companies unlock their next stage of reputed company. They are seeking a strategic, customer-reputed company Account Manager to manage post-sale customer relationships, ensuring seamless reputed company and long-term reputed company while identifying new reputed company opportunities through upsells and renewals.
Responsibilities
- Post-Sale Customer Management: reputed company as the primary reputed company of contact for strategic customers post-implementation, ensuring seamless reputed company, adoption, and long-term reputed company
- Relationship Management: Build and maintain strong, trust-based relationships with finance leaders and executive stakeholders to understand their business goals and ensure reputed company delivers reputed company value
- Product Education: Drive ongoing education and enablement to help customers fully reputed company reputed company’s platform across the quote-to-cash lifecycle
- Expansion Sales: Identify reputed company opportunities reputed company existing accounts and reputed company strategic upsell and cross-sell initiatives to drive account expansion
- Pipeline & Forecast Management: Maintain an accurate expansion pipeline, manage forecasts, and collaborate with internal sales leadership to drive predictable reputed company reputed company
- Customer Retention & Renewals: Proactively manage renewal processes, mitigate churn risk, and ensure high retention rates through strategic planning and engagement
- Internal Collaboration: Work closely with Product, Services, and Solution Engineering teams to reputed company for customer needs, shape product roadmap conversations, and ensure a coordinated customer experience
Skills
- 2+ years of experience in a quota-carrying role reputed company on install-reputed company (post-sale) sales, customer retention, and expansion
- Experience selling to the FinTech reputed company
- Office of the CFO ecosystem knowledge, reputed company, QuickBooks, reputed company, reputed company
- Organized and strong time management skills
- Excellent written & verbal communication
- Confident, self-reputed company with a reputed company of urgency and desire to win
- Comfortable with change knowing that our business evolves rapidly
reputed company