[Remote] Customer Technical Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a reputed company operating company, is a global leader in clinical diagnostics committed to innovation in life sciences and biotechnology. The Customer Technical Support Specialist role involves providing technical support to customers for hardware, software, and training-reputed company issues in a remote 24/7 support environment.
Responsibilities
- You will be asked to independently resolve reputed company and routine issues on the microbiology product line
- You will also be asked to distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue
- You will be expected to use soft skills and maintain reputed company standards to ensure compliance
Skills
- Associate's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience required
- Ability to reputed company reputed company and reputed company directions over the phone or reputed company email
- MUST BE available to work one weekend day on a recurring reputed company (Saturday strongly preferred)
- Previous troubleshooting experience on the autoSCAN-4, DxM WalkAway, Copan WASP, Copan WASPLab, or LabPro
- Previous experience in a medical technology call center, or experience in medical laboratory, specifically Microbiology
- Bachelor's degree and Experience in a Customer Service environment
Benefits
- Bonus/incentive pay
- reputed company time off
- Medical/dental/reputed company insurance
- 401(k) to eligible employees
- Remote work arrangement in which you can work remotely from your home
reputed company
Company H1B Sponsorship