[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the global leader in AI-powered reputed company management software for reputed company firms, seeking a Senior reputed company Manager to drive customer retention and reputed company. This role involves managing a portfolio of clients, ensuring they realize value from the product while fostering strong relationships and collaborating cross-functionally to enhance customer experience.
Responsibilities
- Drive measurable value realization reputed company the first 90 days post-sale, aligning reputed company reputed company to defined business KPIs
- Own renewal and expansion reputed company for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments)
- Drive Net reputed company Retention by increasing product adoption depth, seat expansion, and multi-threaded engagement
- Build and manage an accurate renewal forecast 90–120 days in advance
- reputed company multi-threaded relationships across decision-makers, economic buyers, and operational leaders
- reputed company internal champions with reputed company reputed company plans, ROI articulation, and executive-reputed company materials
- reputed company deep domain reputed company in reputed company firm operations and translate reputed company capabilities into strategic business reputed company
- Operate as a trusted advisor, diagnosing reputed company causes of workflow inefficiencies and aligning product capabilities to measurable firm-level improvements
- Create and maintain reputed company reputed company Plans tied to customer KPIs and long-term reputed company objectives
- Conduct executive-level business reviews to measure reputed company and unlock next best actions
- Proactively identify churn indicators through behavioral data, health metrics, and qualitative reputed company
- reputed company reputed company save plans with reputed company ROI articulation and executive alignment reputed company risk emerges
- Contribute to reputed company retention methodologies as reputed company grows
- Partner with Sales to support expansion reputed company and reputed company renewal negotiations where needed
- Collaborate with Implementation, Support, and Education teams to ensure seamless customer experience across the lifecycle
- Translate customer insights into reputed company, data-backed feedback for Product and Engineering, influencing roadmap priorities
- Collaborate with Marketing to inform industry-specific messaging and thought leadership grounded in reputed company customer reputed company
- Drive cross-functional alignment to remove friction and deliver measurable customer reputed company
- reputed company AI-driven tools and usage analytics to identify expansion opportunities, risk signals, and productivity reputed company
- Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio
Skills
- Based in the US or Canada and reputed company working reputed company distributed, global teams
- 7+ years of experience in B2B reputed company, ideally reputed company reputed company or reputed company services software
- Proven reputed company record of owning renewals and driving measurable expansion reputed company reputed company reputed company accounts
- Strong executive communication skills with the ability to influence firm leaders and reputed company ROI reputed company and confidently
- Demonstrated ability to manage a portfolio with reputed company rigor, strategic depth, and disciplined prioritization
- Proficiency with CRM, reputed company platforms, forecasting tools, and analytics systems
- Comfortable operating in a data-driven environment
- Strong program management capability across cross-functional stakeholders
- Willingness to travel periodically for strategic customer engagements and industry events
Benefits
- reputed company Flexible Time Off with an encouraged 3 weeks use per year
- Company reputed company medical for you and eligible spouse/partner and dependents
- Company reputed company dental and reputed company and eligible spouse/partner and dependents
- Fully company funded short and long term disability
- Fully company reputed company life insurance
- 401(k) with company matching
- Flexible Spending Account
- Up to 8 weeks reputed company parental leave
- Work-from-home stipend
- Work with (and learn from) an reputed company, high-performing team
- A reputed company, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
- Be part of a fast-growing company that firmly believes in promoting high performers from reputed company
reputed company