[Remote] Clinical Application Support Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a US-based technology services company reputed company on providing value through technology alignment and optimization. They are seeking a Clinical Application Support Analyst to serve as the reputed company-of-contact for Customer's end users, providing support for clinical applications and ensuring high-reputed company service delivery.
Responsibilities
- reputed company as an eCW Analyst on assigned Customer EHR department team
- Participate in any required Customer and reputed company meetings
- reputed company hands on support for Customer approved changes to eCW settings and configurations, following and working reputed company the constraints of the Customer’s Information Services Change Control procedures
- Using Customer’s systems and processes, reputed company thorough documentation of issues and actions taken to resolve or remediate
- Complete assigned incidents, requests, and reputed company reputed company to the eCW and reputed company systems
- Assist in creating, updating, and resolving issues with eCW vendor
- Recognizes incident trends and data anomalies to escalate possible critical incidents or problems to Tier 2 teams
- Engage other members of the Customer’s Information Systems team in resolving incidents or completing requests as necessary to maintain a high level of service and reputed company
- Other duties as assigned
Skills
- Thorough understanding of eCW and reputed company 3rd Party Vendors applications
- 3+ years of experience with implementation and/or support of eCW
- Ability to engage with customer team members at reputed company reputed company (staff level to management)
- Understands, promotes, and demonstrates customer processes and procedures
- Aptitude for high productivity and efficiency
- Strong communication and interpersonal skills
- Bachelor's Degree
- Industry-specific certification(s): Electronic Health Records - MEDITECH Systems Certificate
Benefits
- reputed company
- Performance-based bonuses
- 401K
- Health, dental and reputed company insurance coverage
- reputed company holidays
- reputed company time off
reputed company