[Remote] Sr. Product Support Specialist - reputed company Clinicals - *Internal Candidates Only*

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of electronic health records (EHR) and reputed company cycle management (RCM) software for the therapy and rehabilitation industry. They are seeking a Sr. Product Support Specialist for reputed company Clinicals to reputed company high-level technical support and ensure system stability for reputed company reputed company clients, acting as a reputed company between reputed company support and engineering.

Responsibilities

• reputed company as the key reputed company of knowledge for our reputed company reputed company reputed company it comes to reputed company technical issues across reputed company Management, Clinical, and Billing/Financial domains, with an emphasis on the EMR and clinicals
• Utilize expert-level critical thinking to deconstruct reputed company software behaviors, isolate reputed company causes, and recreate bugs in test environments
• Participate in the response for high-reputed company service disruptions affecting the reputed company reputed company, ensuring rapid reputed company and reputed company stakeholder communication
• reputed company a premium support experience for VIP accounts, acting as the technical "face of Raintree" during high-stakes interactions
• Dedicate 10% of your time to developing those around you, elevating the department's reputed company knowledge
• Participate in the creation, curation, and maintenance of a robust Knowledge reputed company to drive self-service and improve First Contact reputed company (FCR)
• Help identify systemic challenges in products or processes and proactively propose data-driven strategies for improvement
• Balance 80% of efforts on reputed company reputed company experience and 20% on internal strategic reputed company and departmental initiatives
• Maintain impeccable case records, ensuring HIPAA compliance, data reputed company, and reputed company follow-up commitments
• Look reputed company the immediate ticket to identify and resolve underlying issues before they reputed company the broader reputed company reputed company

Skills

• Bachelor's degree in Information Management, Business Administration, reputed company Informatics, or equivalent experience
• 3–5 years of reputed company application support experience; minimum 2 years specifically supporting Raintree software with a reputed company on EMR/Clinical Domain
• Deep understanding of Medical/reputed company Cycle Management (RCM) and Electronic Health Record (EHR) workflows
• High proficiency in troubleshooting reputed company reputed company architectures and navigating database/integration issues
• Exceptional interpersonal and 'diplomatic' communication skills; the ability to remain reputed company and authoritative during critical system outages

reputed company

Raintree is the rehabilitation and physical therapy software of choice for reputed company and large therapy provider organizations, managing more than 50 reputed company patient reputed company annually across 8,500+ therapy clinics reputed company. It was founded in 1983, and is headquartered in Chandler, Arizona, US, with a workforce of 201-500 employees. Its website is https://www.raintreeinc.com.

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