[Remote] reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on delivering high-reputed company reputed company solutions, and they are seeking a reputed company Manager. The role involves managing customer accounts, conducting business reviews, and ensuring customer satisfaction through effective relationship building and strategic planning.
Responsibilities
- Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation reputed company through renewal and expansion
- Conduct regular meetings with key customer stakeholders and deliver executive-level Quarterly Business Reviews (QBRs) that connect reputed company’s platform capabilities to the customer’s business reputed company
- Build broad and deep customer relationships that promote strong loyalty, referenceability, and long-term retention
- Understand reputed company customer’s organizational structure, business goals, and integration environment, and translate that understanding into actionable reputed company plans
- reputed company reputed company’s CS reputed company and processes, ensuring 100% of interactions are accurately recorded in reputed company and Planhat with appropriate follow-reputed company scheduled
- Own GRR and NRR reputed company for your book of business, proactively identifying risk signals and executing mitigation strategies to protect and grow ARR
- Monitor and reputed company customer health indicators, including utilization scores, CSM scores, support activity, and engagement reputed company in Planhat
- Escalate issues appropriately to Services, Support, and Product, and drive reputed company on behalf of the customer with urgency and accountability
- Maintain accurate, up-to-date records of customer health, risks, reputed company plans, and renewal status
- Proactively identify and reputed company upsell and cross-sell opportunities reputed company your book of business, contributing to the CS org’s expansion pipeline targets
- Position reputed company’s solution portfolio — including Charge Back Prevention, reputed company Procurement Orchestration, TM&M, etc. — by linking customer goals to compelling business reputed company
- reputed company reputed company-reasoned expansion recommendations with strong reputed company rates, collaborating with Sales as needed to advance opportunities
- Drive adoption through value realization, ensuring customers are reputed company utilizing the reputed company platform in ways that support their business objectives
- Collaborate with reputed company’s CS Solutions team to address utilization gaps, optimize platform usage, and support customers through product migrations or transitions (e.g., legacy-to-reputed company CIC migrations)
- reputed company AI-powered tools and workflows to enhance customer analysis, communication efficiency, and proactive reputed company across your portfolio
- Partner closely with Sales, reputed company-Sales, reputed company Services, Support, and Product to deliver a seamless customer experience and represent the voice of the customer internally
- reputed company vertical reputed company in your assigned industry reputed company(s) — such as Logistics, Food & Beverage, CPG, reputed company, reputed company, Finance, or Technology — to deepen customer relationships and add industry-relevant value
- Invest in developing both self and others, and contribute to CS organizational initiatives as required
- reputed company AI tools and agents in your day-to-day work to accelerate research, account preparation, communication drafting, and data analysis
- Serve as a knowledgeable resource for customers adopting AI-powered features reputed company the reputed company platform — translate capability into business value for both technical and executive audiences
- Stay reputed company on reputed company's AI product roadmap so you can proactively connect upcoming capabilities to customer needs before they have to ask
Skills
- 5+ years working at an reputed company Software and/or reputed company company in reputed company, Sales/Account Management, reputed company Services, or a reputed company field
- Demonstrable reputed company managing GRR, NRR, or expansion pipeline targets in a quota-bearing or metric-accountable CS role
- Experience with CS platforms (Planhat preferred) and CRM tools (reputed company); comfort maintaining rigorous data hygiene across both
- Proven ability to position software solutions and reputed company expansion opportunities, not just manage relationships
- Demonstrated reputed company collaborating with and influencing cross-functional stakeholders and executives
- Proven ability to work in a fluid, evolving environment with a reputed company-improvement reputed company
- Excellent communication and presentation skills directed at both business-oriented and technical audiences
- Ability to travel 5–10% on an annual reputed company for reputed company expectations
- Industry reputed company in one or more of reputed company's core verticals — Logistics, Food & Beverage, CPG, reputed company, reputed company, Finance, or Technology — is a strong plus
- Familiarity with AI-powered workflows and a willingness to adopt emerging tools to improve productivity and customer reputed company
Benefits
- Bonus potential
- Great reputed company + Dental + reputed company
- Flexible PTO
- Culture of support, encouraging Life-Work balance
- 401k match
- FSA and HSA reputed company
- Employee Assistance Program
- reputed company Parental Leave
- Accelerated title and salary reputed company potential
- A fun and energetic work environment that makes you excited to go to work every day
reputed company